FAQ

Frequently Asked Questions

Q. How can I prepare my air conditioner for summer?

A. We highly recommend that you turn you air conditioner on prior to the first heat wave of the season. Once the outdoor temperature has reached 65 degrees or higher, turn your thermostat to cool. Make sure to set the temperature lower than the actual temperature in your home. Then, wait to see if the unit is effectively cooling. This way, if you find that the unit isn’t cooling properly, you can schedule your service appointment before the first heat wave hits.
Q. Should I wrap my air conditioning unit for the winter?

A. No. We don’t recommend wrapping your air conditioning unit for winter, because moisture and condensation can get trapped inside and cause damage to the unit. However, you may place a board on top of the unit to keep leaves and other debris from getting inside.
Q. How often should I replace my humidifier pad?

A. The water panel in your humidifier should be replaced annually. If you are enrolled in our Plan Plus Maintenance Agreement, your humidifier tune-up and water panel replacement is included as part of your fall cleaning and inspection.
Q. How often should I service my furnace and air conditioner?

A. Your air conditioner should have a maintenance checkup each spring and the furnace should be inspected each fall. Regular maintenance will ensure that your system is operating at peak performance and can help you avoid costly breakdowns. For worry-free maintenance checks, click here to learn about our Plan Plus Maintenance Agreement.
Q. What do I do if my digital thermostat is blank?

A. Some thermostats are battery operated. If that is the case with yours, replacing the batteries might do the trick. If this doesn’t work, you will need to schedule a service call.
Q. My outside unit or indoor coil is freezing up. Is there anything I can do?

A. First, turn the unit off, then check the air filter to make sure it is clean. Also, inspect the outside unit to make sure it is clear of obstructions, such as cottonwood, grass and other plants.
Q. What if I’m not getting enough air flow?

A. Before calling for service, check the unit’s air filter, make sure all vents are open, and make sure the returns are not blocked.
Q. My air conditioner or furnace won’t come on, what should I do?

A. If the air is not coming on; check your circuit breaker to make sure you don’t have a blown fuse. If the furnace won’t come on, check the breaker and the power switch located on the side of your furnace to make sure it is turned on.
Q. What should I do if water is leaking from my furnace?

A. Before calling for service, check the condensate drain lines to make sure they are free of obstructions. If clogged, you can clear the drain lines by blowing air through them. You should also check your furnace filter. A clogged filter can restrict airflow, causing the unit to freeze up. If the unit is frozen, due to a plugged air filter, turn the unit off to allow it to thaw. After turning the unit off, leave the blower running by turning the fan switch on your thermostat to “on”.
Q. My air conditioning unit is blowing warm air. What should I do?

A. Before calling for service, check your air filter to make sure it is clean. A clogged air filter can restrict air flow, causing your air conditioner to stop cooling properly. You should also check the outside unit to make sure it is not clogged with cottonwood, grass or other debris. Finally, make sure that shrubs, plants and bushes are not surrounding or blocking the unit.

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Did You Know...

Annual safety checks can eliminate dangerous problems. In fact, studies by OPPD found that you can save up to $60/month with regular cleaning and service.
Unrepaired problems, even relatively small ones, can lead to very expensive repairs. You can avoid them by enrolling in a scheduled maintenance plan like our Plan Plus.
Depending on the current condition of your heating or air conditioning equipment, regular maintenance agreements like Plan Plus can pay for itself several times over in energy savings alone.
Just one-one hundredth of an inch of dirt or film on an evaporator coil can reduce your unit’s efficiency by 5 percent.
A dirty evaporator, condenser and blower could increase air conditioning or heat pump electrical usage by 50 percent or more.
Freon (refrigerant) should never need to be replaced. If you’re adding it annually, you have an expensive leak that should be repaired. A Freon undercharge of just 10 percent can increase operating costs by $20 per month.
Up to 80% of all air conditioning and heat pump compressor failures could be eliminated if problems were caught and corrected in a timely manner through regular inspection and maintenance.
Some air conditioning and heating problems can DOUBLE your operating costs without reducing comfort. Regular maintenance by our expert technicians can help you detect these problems and save you money.

About Us

For 25 years, Fred’s Heating & Air has provided customers with dependable, quality service to meet their residential and commercial heating and cooling needs. Fred's is family owned and operated with locations in Omaha and Council Bluffs. Unrivaled customer satisfaction is something that we're 100% committed to. We are rated A+ by the BBB, and we're an Angie's Lists 2012 Super Service Award winner, a designation reserved for less than 5% of eligible companies!

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