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Joan Carnaby, Omaha, Nebraska

I wanted to thank you for refunding the balance of my service contract after I moved from my house to an apartment. I made several attempts to advise the new owners that they had a prepaid contract with a fabulous HVAC company, so they should use that when they needed A/C checked in the spring and the furnace checked in the fall.

It was my surprise to get the refund, and I wanted you to know that I have always been extremely happy with the service I received for many years from Fred’s Heating & Air. Your workmen were always friendly. I never felt pressured to buy new equipment, so when they suggested a new furnace or new air conditioner; I knew I could trust their judgment.

Thank you for all of the service you gave me in my former home, and for sending workmen to my new apartment to check the quality of the HVAC equipment – and they even installed a nice thermostat for me to replace a very poor one! It’s always good to know and be able to recommend a reliable and honest company, and I feel very comfortable about recommending your company.