03:33 27 Oct 20
Great customer service from start to finish! We first had their repair technician come out for our AC. He recharged the system but explained the potential for a leak and possible next steps. When our AC went out again a couple months later it was clear we needed a new one. We gathered quotes from three different vendors. All were good but Fred's stood out among them (price and customer service). They installed two days later and we had cool air flowing before a weekend with out of town guests and 90 degree temperatures. Will definitely recommend them to anyone!
19:41 23 Oct 20
20:13 20 Oct 20
Very professional and courteous. Routine maintenance, planning for the spring season. NO PRESSURE sales. Have used in the past and have been very pleased!
22:20 16 Oct 20
Thank you so much! Great service, highly recommend.
15:02 13 Oct 20
Fred’s Heating came when they said they would. They addressed my concerns thoroughly. I have their annual contract for Spring and Fall maintenance which gives me some confidence that I’m not going to have a bad surprise on a hot or cold day when I need my HVAC. I would highly recommend them.
19:57 12 Oct 20
We have tried other company's, not one of them have ever compared to Fred's. By far the most professional.
22:56 11 Oct 20
Professional and easy to work with from start to finish. This is the second furnace I've purchased through Fred's ( different home ) I highly recommend them.
10:51 06 Oct 20
Always friendly and professional techs. They go through their findings without trying to sell you additional products or services. I like the honesty.
21:30 02 Oct 20
Fred's has been our heating and air company of choice for almost 20 years. The reason is the technicians are all very professional and highly qualified. If there are repairs needed, they present options and no pressure to upsale.
23:14 01 Oct 20
Kelly and Blake were right on time in the morning and did a great job with both installations. Kelly walked us through operating instructions and made sure we were comfortable with the new systems. Overall a great experience with Fred’s!
01:01 01 Oct 20
22:34 30 Sep 20
Kelly was on time, professional, and the new heating system is wonderful! We love Fred's!
20:58 28 Sep 20
These guys were great! They were on time, professional and could tell they were very knowledgeable. It is all so much more quiet and efficient. Good price for a whole system replacement. I couldn't be happier with my decision to go with Fred's!
11:47 17 Sep 20
Fred's showed up on time and wearing a mask. They were very professional, they tolerated and worked around my crazy dogs. They showed me how to use my new thermostat and cleaned everything up when the installation was complete. VERY highly recommend!
18:21 15 Sep 20
15:36 14 Sep 20
21:21 06 Sep 20
18:28 04 Sep 20
Fred’s is always great. From my first inquiry they have always done what they said they would, when they said they would, for the price they said they would. It is always a pleasure to work with them.
18:22 22 Aug 20
Quick response, even on a Saturday. Very friendly and professional technician. He also was great about explaining things. Very satisfied.
18:15 22 Aug 20
At about 6 PM on a Friday (high temp of 95 degrees), our AC quit cooling. We changed the filter inside, and hosed down the condenser outside. Still didn’t cool. We called Fred’s at 8:30 AM today. They had a tech come at 1 PM. He did a quick check of the unit inside, and didn’t see anything. When he got outside, he found that out capacitor had failed. Swapped it out in about 2 minutes, and then removed the failed super boost as well. He got everything restarted, and it’s immediately showing a 15 degree delta in temperature. Works great. He came exactly when we expected him. He was in and out in less than 30 minutes. He was super professional and friendly. He didn’t try to sell us something we didn’t need or want. It’s not the first time we’ve used Fred’s, and it won’t be the last! Thanks!
18:10 22 Aug 20
20:37 19 Aug 20
19:21 18 Aug 20
02:59 18 Aug 20
Our “Comfort Club Savings Agreement” brought Miguel out on a routine check of our furnace and air conditioning heat pump unit. No one could be more competent, professional and provide great training tips for better performance of our system in both summer and winter environments. You can absolutely depend on Fred’s heating and air to keep your systems work at their peak performance. Ask for Miguel, he is the best!
05:49 15 Aug 20
I shopped a couple of the other big name dealers in Omaha, one never returned my calls and the other offered me a lessor system for more money. The people from Fred's didn't play silly games with the price, even after lowering it three times the other estimate was still higher than Fred's. The workers were right on time, and finished a couple hours earlier than I expected. Fred's replaced my a/c and heater and installed a new thermostat.
17:28 11 Aug 20
Melissa the sales rep was wonderful. She came out gave us three options and the price for each on the spot. No other company did that. Then she emailed the quote again when she got back into the office. The two young man that came to install were polite, professional and efficient. And we love our new Trane air conditioning. It is so much quieter and does a great job of keeping our second story cool. I would highly recommend Fred’s heating and air.
15:09 11 Aug 20
14:01 31 Jul 20
We have a service contract with Fred’s and have used their services since we bought our first home back in 2004. The service techs are always friendly, professional and on time.
15:17 30 Jul 20
Great experience, fast and professional.
18:46 29 Jul 20
Andy came today in the assigned appointment slot and quickly found the problem and added coolant. Now it is cool and I liked working with Fred’s HVAC. They are nice people!
23:05 23 Jul 20
I can’t say enough good things about the technician that came out to give me a second opinion on my old AC unit, the saleswoman that came out to give me the estimate, and the installation guys. Everyone was awesome and did a thorough and professional job.
16:00 21 Jul 20
I think Andy did an excellent job and he gave me great news! I had another a/c company come out yesterday who pretty much told me I should replace both my air conditioner and furnace. The cost was more than I could afford. Andy cleaned my a/c and it was working fine. The furnace also checked out ok. Andy gave me the great news! I'm so happy and will call Fred's every year for check. Thank you, Andy!
18:10 20 Jul 20
14:04 18 Jul 20
Called about or air conditioner on a Saturday and they were here to fix it within an hour. Technician explained the problem and was able to fix it it immediately. Great service. Thank you so much.
21:04 17 Jul 20
AC went out the first day we moved in from out of state.Our home warranty company offered less than stellar service, taking 2 days to send someone out. When they did, we were told it needed a new system, could not even be repaired temporarily and, they need authorization from warranty company . That might take 2 weeks “due to Covid19”. Might be another 2-4 to get the equipment (!!!)We have no contacts here, so I read the reviews and found Fred’s.I called and spoke to Kelcie who said she could have someone here tomorrow. She then called back in 15 minutes and said a tech could be there in an hour!Mike showed up less than an hour later with a great attitude. He showed me every step, explained how it should work. He felt he could get the system operating and true to his word, 40 minutes later, I have cold air from my vents!Mike said he thought it looked good to go and it was not an emergency to replace it. He was a walking book of knowledge on AC and obviously loves his workRegardless that it may last another year or two, I requested a quote from Fred’s to replace the 20 year old system.Even though I have a warranty and they said they’ll replace it (eventually ) I’m going to get a bid from Fred’s to replace it on my dime, knowing the service and quality will be far superior to what I’ll get from the warranty vendor and process .Great experience.
18:34 17 Jul 20
Mike did a fantastic job quickly identifying the problem and explaining thoroughly how to mitigate it in the future. I would HIGHLY recommend this company over competitors.
18:06 17 Jul 20
Rusty was AWESOME!!! He was early and performed a repair with lightning speed.
15:51 17 Jul 20
Quick response time, great service and communicated well. Rusty was fantastic
21:53 15 Jul 20
22:55 13 Jul 20
Guy was so old he has no clue what he was doing, messed up our ac worst then it was never would I recommend to anyone he kept coming up with things when he kept messing them up when it was running okay now not running period after we had Fred's look at it.
21:29 13 Jul 20
Everyone I spoke with was kind, helpful and caring. The Receptionist got me immediate help when my AC blew out and was arking. Freds came within an hour. Sales Representative Dave Melcher came and gave me options and brochures to help me choose a replacement. He scheduled my installation and installers arrived the morning as scheduled. Kelly and Blake worked well and hard to get my AC working. Kelly explained how it works and answered all my questions. I asked about slab that was under old Heat Pump if I could keep and use at bottom of my deck steps. Blake went the extra mile by putting it at steps end and leveling it so I would not fall. Everyone was professional, kind and I felt cared for. Thanks to all who helped me.
23:29 04 Jul 20
Rusty made an emergency call for us on the 4th of July. He was very quick and efficient! I highly recommend Fred's Heating and Air!
20:41 30 Jun 20
I can’t speak highly enough about our experience with Fred’s. Our technician was incredibly professional and helpful. We could not have had a better experience and would highly recommend them for anyone looking for a company they can trust.
17:37 27 Jun 20
Mike M. Was our Technician. Unbelievably professional and knowledgeable. Came on time, and did a comprehensive diagnostic of our system with great recommendations. Answered any and all questions we had. Absolutely above and beyond the service we expected. Look no where else but Fred’s and Mike!
20:41 26 Jun 20
15:37 26 Jun 20
Mike was very knowledgeable, thorough, capable and friendly when he came out to service the air conditioner. Kelsey from the office was very kind and helpful to get an appointment quickly!
22:05 25 Jun 20
Could not be more happy about our service. Got new AC and Furnace from Fred's. Took the time to explain things and offered a great rate for us.
22:25 18 Jun 20
The following review from my wife, "Mike arrived on time. He discovered a clogged drain tube and fixed it right away. Additionally, he claimed the outside unit as a courtesy! He demonstrated great attention to detail and showed the utmost respect for our home. It was raining so he removed his shoes, which were muddy and was careful about carrying his wet equipment outside when done." Thanks Mike and the team at Fread's - 'A happy wife equals a happy life'. Best, Garry
16:25 18 Jun 20
Fred’s Heating and Air is fair, responsive and honest. Miguel, my most recent service provider, is the true definition of an engaged employee! He carefully listened and then explained how to improve my air circulation. He gave me helpful tips and told me the why behind everything he did. Truly exemplary service!
21:03 17 Jun 20