01:23 16 Feb 20
Mike was very nice and Professional. He took time to tell me what Services We are available to me. Would very much recommend him. He would be a good asset to any company. If I had a business I would certainly hire him. Repair Persons that are that professional and conscientious are hard to come by these days.
20:27 08 Feb 20
Humidifier dripping water. Came out on a Saturday. Arrived as promised. Mike quickly figured out the problem and took care of it.
03:08 01 Feb 20
Honest and fair. They will always give you a fair deal. It isn't always possible but if it is, they will give you options for repairs or whatever you need. Their prices are very reasonable. Their service is exceptional. Their customer service is impeccable.
06:35 24 Jan 20
Rusty was very knowledgeable and friendly.
Jim and Nanette Rasmussen
20:06 20 Jan 20
The technician quickly analyzed the problem and had things running again soon. He did a great job.
17:39 18 Jan 20
Great service level and technical knowledge
14:28 14 Jan 20
Great, on time, able to come out and help the same day. Tech diagnosed the problem right away and had the part, but to the time to inspect the furnace and humidifier. Will definitely use again.
04:12 12 Jan 20
Mike was able to come out same day to get my heat up and running! Was very courteous, informative, and honest about the issue and how to avoid in the future. Purchased the service agreement in lieu of the service call charge to have them come out in the spring to do a check up on my air conditioner at no extra charge.. thank you!
21:58 27 Dec 19
Rusty did a great job! He came took his time analyzing the situation to make sure it was the actual problem. He work ethic was professional and he made sure everything was complete before leave. Very thankful.
21:42 26 Dec 19
Fred's Heating and Cooling has the most nicest professional customer service I have experience in a long time they were called to service my water heater the day after another company installed a brand new water heater that was not working properly. Leaving my family with out hot water on Christmas Day. Fred's Heating and cooling came in and got the problem solve and did a wonderful job my service person was truely a qualified professional with knowledge and experience. I give this company 10 stars!
00:30 20 Dec 19
Very fast to service our heater! They were here within 2 hours. He diagnosed the problem quickly and was able to replace the part immediately. He went over everything he did so I understood. Excellent customer service. I highly recommend!
23:48 18 Dec 19
Nice Courteous Furnace was fixed In a timely Matter And no mess to clean .
20:10 18 Dec 19
00:49 28 Nov 19
Fred’s is reliable and experienced. Mike came out today and was very knowledgeable and professional. We’ve been a customer for years!
01:10 27 Nov 19
Very professional ..service tech answered and provided additional info on Trane system...
16:30 25 Nov 19
Mike was very professional and very knowledgeable about the unit. He was friendly, efficient, and arrived for the service at the time that the appointment with schedule. Thank you for your service!
00:46 23 Nov 19
Our technician Mike was amazing! He was extremely knowledgeable and walked us through everything. Because of him I would definitely recommend Fred's! It's nice to have a company that cares.
22:12 18 Nov 19
A tech came out SAME DAY and looked at my furnace and almost immediately knew what the issue was, I was blown away at his expertise. Mike didn't try to replace my entire unit or upsell me for no reason, I was so relieved. Other companies in the metro area will try to upsell and upcharge customers for no reason, but Fred's is not that kind of business. I will be using Fred's again in the future for sure!
18:35 04 Nov 19
Not even 1 star. Had an appt scheduled weeks in advance and was supposed to be here between 9 am and 12 noon. I did finally receive a call at 12:30 pm but not having them show up during their appt period is inexcusable.
23:13 01 Nov 19
Mikey at Fred’s Heating and Air is the best technician in his craft in my opinion. When I call for my annual performance or service, I request Mikey every time. I’ve used other so called HVAC companies in the past and have been very disappointed. Fred’s is the only company I call from this day forward. Highly recommended!
15:15 01 Nov 19
Mike did a super job. He's a great guy and I hope he comes back in the spring
21:26 31 Oct 19
First time calling Fred's. Great service and will be a repeat customer.
16:49 30 Oct 19
I was having problems with my heat coming on. It was an intermittent problem that happened over the course of 3 days. I called Fred's Heating and Air and they had someone at my house within 90 minutes. Mike came in and took care of the problem, which was nothing more than a dirty flame sensor. But in addition to that, he checked everything else out as well. Making sure that I was going to have no further problems. He also took the time to check out my humidifier and got that running, and swapped out my thermostat, all for the charge of a service call, which I would have paid regardless. Mike was very professional, very personable and very knowledgeable. I would recommend Fred's Heating and Air to anyone.
13:46 30 Oct 19
Mike was very thorough in checking my unit, keeping me advised on what was being done and explaining Everything to me and what will be needed in the future. He was very pleasant and professional. He is an asset to Fred’s Heating and Air.
21:36 28 Oct 19
We got home from vacation today only to find our our furnace wasn't working. We called Fred's and they were out within a couple of hours. Matt was awesome to deal with! I would definitely recommend.
16:27 28 Oct 19
I have always used Fred’s Heating and Air since I bought our house in 2014. They replaced my whole HVAC system which was 30-40 years old. The sales rep was knowledgeable and did not try to push the sale on me, I felt completely in control and that it was my decision to make the purchase. Since 2014 the service technicians have all been personable and knowledgeable. Fred’s Heating and Air is a honest company and I would highly recommend them for anyone looking to either purchase a new HVAC system or just need routine maintenance.
18:14 27 Oct 19
;tldr - Great service, but communication could be improvedMy furnace suddenly stopped working overnight on the first cold night of the season (of course...). I didn't have a regular HVAC company, so I did a quick search and found that Fred's has glowing reviews. I submitted a request via their web form (very easy) and bundled up until morning.Morning came and I ended up giving them a call about an hour after they opened, as I hadn't heard from them regarding my online appt request. They were, thankfully, able to get me in on the same day and gave me the typical multi-hour time range. As the time came and went, I called the office and they told me they were behind on appts, and assured me that, typically, I could expect to receive a call letting me know they were behind.Near the end of the original time range, I finally received a call from the tech and he arrived several minutes later. From there, the experience was very smooth. The tech quickly identified the cause of the issue, a partially blocked intake that was preventing the pressure valve from closing. 30 minutes later he resolved the issue and did the regular tune-up. We were happy and warm again thanks to Fred's!
16:19 24 Oct 19
Fred’s performed a semi-annual heating/cooling system checkup. Service person was prompt and polite and seemed to be thorough in his work. I’d recommend them
18:54 23 Oct 19
Great service from Fred's. Andy was exceptional! Very personable, and explained, in detail what he was working on. And also offered me some valuable tips. I always been given great service by Fred's. First rate company.
15:48 23 Oct 19
22:46 16 Oct 19
The Fred’s Heating and Air technician did a great job with our semi-annual check up. He was very thorough and explained everything that he covered
True Julie How To Do All The Things
17:37 11 Oct 19
Thank you for fixing our heating issues. We’re excited to continue using your service.
19:21 09 Oct 19
I’ve always had a great experience with Fred’s! No matter who the technician is. Although shoutout to Mike! They’re all knowledgeable, professional, and extremely thorough.
21:50 08 Oct 19
Great experience. Mike was professional, knowledgeable, and efficient. He explained the problem, fixed it, and reviewed his work afterwards. Didn’t try to sell me anything I didn’t need. Highly recommend!!
15:14 07 Oct 19
17:43 04 Oct 19
19:35 17 Sep 19
We have used Fred's in the past with great results. This last summer we were having issues with our fan running non stop and so we had their service technician come out and troubleshoot the issue. It turns out we had a bad control board, but luckily our unit was still under warranty so the part was free, but we still had to pay I diagnosis fee and a service fee. Since I work for a business that does service work, I had no issue with this. That brings us to today, just over 3 months since the "new" board was installed and we have the same issue again. We called Fred's and low and behold its the same part again. The technician offered to my wife to bypass the board so we didn't have to worry about it, but since it was just installed 3 months ago, I figured Fred's would stand behind the parts they sell. They stood behind the part alright, but we got to pay another diagnosis and service charge to fix a part they installed that went bad just over 3 months after it was installed. Like I said, I work for a company that has a service department and we do service calls to fix systems, however we stand behind our equipment and we do not charge someone additional fees if a part we installed fails as the customer is the one being inconvenienced, not the service company. This is a great business model, install parts destined to fail and keep charging fees to replace them. When I called to question the charges, I was told this part fails all the time and it is very common that they replace these on systems, so I wonder who else is getting parts installed that continue to fail. I cant say what if anything changed at Fred's, but I know you lost this customer.
20:51 16 Sep 19
The service technician was Incredible. He was friendly, efficient and really knew and explained the issue. He was definitely not your typical idea of a hvac tech.
17:56 09 Sep 19
Prompt response time, excellent communication and service. Got us back up and running in no time! Will absolutely call Fred's again.
11:46 31 Aug 19
19:29 21 Aug 19
The folks that did the install were very professional and knew what was going on. Once installed they went over everything and answered all my questions. So far I am very pleased with the system and how quiet it is. Old system was thirty years old and was amazed at the advancements in the HVAC industry.
01:25 13 Aug 19
Wonderful service! Fast, knowledgeable and professional. Military Friendly!
18:52 12 Aug 19
Fred's was able to come the next day to replace my 10yr old AC unit. The install crew was always courteous (even when my sprinkler went off!) and added a little extra touch by replacing the cinder blocks under my furnace with actual furnace "feet" that should have been used by the original builder.
14:33 07 Aug 19
12:17 24 Jul 19
I had them come check our furnace for winter and they were very professional and nice, but when the furnace broke down one month and 3 days later, they said they would charge another $99 for diagnostic fee, very disappointed,
16:15 22 Jul 19
Awesome! Honest, friendly, and extremely knowledgeable
13:47 20 Jul 19
16:02 19 Jul 19
I give Fred’s technicians high marks. Very professional and courteous.
21:34 18 Jul 19
Huge thank you to Mike for getting out to the house so quick and getting the house cooled down as fast as he did. You don't run into many people as friendly AND efficient! Fred's secured a lifetime customer today.
19:10 18 Jul 19
I’m not sure if my review went through before and I want you all to know that Fred’s is a great company! Mike was my repair man and he showed up early, fixed my a/c and could not have been a nicer guy! Great company!! Thank you
18:41 17 Jul 19
We had our furnace and A/C replaced in 2014. Everything was great - at first.In 2016 we discovered we had a gas leak. When a technician came to fix things, it was evident that the new pipes had not been installed correctly. Upon further investigation and a second opinion, it was determined that several, if not all, of the pipes had not been replaced at all as they were severely corroded. Upon mentioning this we were told that there was "no way their guys would charge for pieces and not install them." When shown pictures detailing the level of corrosion, the matter seemed to disappear as we were never charged for the service call.The "whole home humidifier" never works properly, despite reassurance that it was installed properly.During the 2014 installation we were (over)sold a "high end" special filter that "would even make scented candles useless". Despite this sales pitch, and paying extra for this "special" filter, we saw no difference whatsoever. Another technician came to check the unit and couldn't even find the filter. Then another came, and told us that it was just a small feature inside the system and it was working.Most recently at the start of the hot season our A/C would not turn on. We checked the breaker in the basement and it was fine. A technician came over, took one look at the unit and tested it to say there was no power to it. We were charged $99 for absolutely nothing - because lo and behold - there was a separate switch for the unit. The tech - from the very company who installed the unit - didn't even look for this. An electrician came by later in the week, found the switch in less than five seconds, and our A/C turned on and works just fine.I will never, ever, use Fred's again and cannot in good conscious recommend them to anyone.
17:20 17 Jul 19
16:39 17 Jul 19
14:15 17 Jul 19
12:01 17 Jul 19
17:30 15 Jul 19
15:53 12 Jul 19
Andy, the service technician that serviced our house, was polite, professional, and efficient. He completed the repair quickly yet thoroughly. Marcus scheduled everything within our timeline and provided all the necessary communication we needed for an informed repair. I will happily use Fred’s Heating and Air again!
17:48 10 Jul 19
Very friendly, very helpful, fixed a mistake that I made myself without making me feel embarrassed. Called at 7:00 am, and the problem was fixed by lunch time. Highly recommend.
22:38 09 Jul 19
A/C went out at 6pm. I had seen good reviews about Fred’s Heating and Air. I left a message on line that evening to be called. The next morning at 7:30am I was called and appointment set for later that morning. Rusty got here at 11am, found problem and had it fixed in a timely fashion. He was knowledgeable, friendly and efficient. I highly recommend Fred’s.
18:42 08 Jul 19
Miguel was super courteous, professional, and took the time to explain everything, totally recommend fred's
01:51 04 Jul 19
Excellent service! They were able to show up sooner than expected, which was amazing for us. Mike serviced our ac and was able to diagnose the problem fast and made repairs in no time. We had our ac back in order sooner than expected. Wish we would of called sooner. THANK YOU
22:52 02 Jul 19
These guys are the best. I cant say enough good things about our tech Mike. He was courteous and on time. They scheduled me for a Wednesday and called on Tuesday to let me know they could make it that day! A day earlier when its 97° outside and your a/c is broken is priceless. Thank you guys. I'lk be calling again next time my a/c needs service.
22:25 01 Jul 19
Mike with Fred’s Heating and Air was very prompt, courteous and answered our questions. Diagnosed and fixed our air conditioner issue quickly and efficiently. I will continue to use and recommend them to everyone!
21:56 01 Jul 19
02:01 30 Jun 19
Very friendly and professional! They were able to send someone out much quicker than a competitor. Definitely plan to use again.
20:40 28 Jun 19
Mike worked super fast and got us back up again. Great service and friendly.
16:34 25 Jun 19
Great job! Quickly fixed the problem and answered every question I had.
21:24 19 Jun 19
Our technician, Mike, checked our system indoors and out to see if he could locate the refrigerant leak. He took the time to explain in understandable terminology any concerns he had about our system and it’s functionality. He spent a good deal of time here, and wrote up the invoice with a lot of detail in case we decide to take up the bigger issue with the company we purchased this system from. I would definitely call Fred’s for service or products in the future... fantastic service!!!
19:19 19 Jun 19
Fred's Heating and Air was great to work with. Very professional installers, great customer service and excellent technician!!
Karen Van Kuren
13:57 19 Jun 19
Mike was on time and very professional. He answered my questions in a way that was easy for me to understand. I was comfortable having him in my home. Good job!
00:54 18 Jun 19
00:40 18 Jun 19
The office worked me into their busy schedule quickly to handle my immediate a/c problem. Melissa, the Comfort Consultant, was friendly and easy to work with, very knowledgeable. She listened to what I wanted in a new unit and was able to meet my needs. Technicians were on time, professional and knowledgeable. New unit instillation went quickly and without problems. Awesome folks to work with.
02:31 16 Jun 19
Had a new furnace and AC installed 6 weeks ago. Called after hours because AC wasn’t working. Mike came and worked his tail off to figure out what was wrong, calling a few other people to help when he hit a dead end. Impressed with his effort and the team approach to solving the problem of a very warm house.
20:05 14 Jun 19
21:20 13 Jun 19
Had an amazing experience with Fred’s. Called them for a second opinion. Original visit quoted at 1600.00 repair and advised new system. Matt the tech did some tinkering and said see if that fixed my issue, no charge. Didn’t fix the issue, came back immediately the next day and solved the problem for under $200 no new system needed.
16:50 13 Jun 19
22:34 10 Jun 19
14:38 10 Jun 19
The customer service was awesome. They came near the end of the day and I never felt like they were rushing to find out what the problem was. They took their time and explained to me different options for improving our airflow in ways that I could understand. Highly recommend!
14:06 10 Jun 19
Just had Fred's out for our first air conditioner check on our new ( but not new) home. Michael was great and answered all my questions. Do not hesitate.... call Fred's!
18:27 08 Jun 19
22:07 06 Jun 19
Next day service was wonderful! Before he left things were already feeling better.
23:28 05 Jun 19
Thank you, Shawn! You truly went above and beyond today fixing our AC!~ Mandy Bereuter
17:14 05 Jun 19
We called Fred’s heating and air because we were told we needed A new evaporator. Before we decided to spend $1700 with another local company on a new evaporator, we called Fred’s to get an estimate. Marcus was extremely accommodating, and he sent a technician to our home within hours. Marcus got back to us very quickly to let us know there was no problem at all with our evaporator. I highly recommend this company as their honest, , ethical, and efficient. When we need help in the future, we definitely will be calling Fred’s and no other local company for our heating and air concerns.
14:41 05 Jun 19
13:29 05 Jun 19
16:38 01 Jun 19
The guys came in and were very professional. They did an excellent job installing our ac/heater and humidifier. They showed us how it works. Very impressed with their service. Thank you. The Anthony's
01:45 30 May 19
We got a new furnace and air conditioner today. The technicians arrived early this morning and did a great job. Dave Melcher, our salesman was wonderful to work with. He explained everything very well. I’m very happy with Fred’s Heating and Air.
12:47 23 May 19
Been using Fred's for over 30 years. Fast, courteous.
00:46 23 May 19
Great experience with sales representative, install crew arrived within the stated time. Both install techs were focused and attentive to the tasks at hand. Both were respectfully responsive to my questions. Could have not expected a better experience.
21:53 22 May 19
17:10 21 May 19
I was having routine service work and and inspection done on my heating and air. I have used Fred’s Heating and Air in the past. I have always been very satisfied with the work performed. These guys are truly professionals in every sense of the word. They are courteous and professional from the minute they arrive. Everything from wearing boot covers to keep your house clean to fully and completely explaining the work being done. No extra costs tacked on, they let you know what’s going on with your system and include you in the decision making process. No surprises when you are billed. I would highly recommend Fred’s for any of your heating and cooling needs. I find then honest and trustworthy and that’s a comforting feeling.Thank you so much to ALL the people at Fred’s Heating and Air.Mike H.
21:39 20 May 19
12:32 15 May 19
We have used several different companies but Fred's is BY FAR THE BEST!! They are so pleasant and have the greatest customer service!!!
22:26 15 Apr 19
I have used Fred’s since buying our home in 2005. I have been completely satisfied with their service, ease of scheduling and their reasonable pricing. Dave came out today, told and showed me exactly what he was doing and the approximate cost. He didn’t try to sell me something I didn’t need or want. He cleaned both of my AC units and fixed everything in a timely manner. I highly recommend Fred’s to all my friends because they are reliable and very skilled at what they do.
17:35 08 Apr 19
Great service, friendly team member and easy to work with.
15:05 29 Mar 19
Miguel came out to check out air conditioning system to be sure it's ready for Summer. He was very courteous & professional, and he's a walking compendium of knowledge on heating & cooking systems. He set us up for success. Thanks Miguel!
22:03 02 Mar 19
I called at 8:30 am on a Saturday and the service person (Miguel) was here at 1:30. He was very professional and quickly diagnosed the problem with our furnace. He had the necessary parts with him and installed them with the ease of a professional. The price was reasonable, we were very happy with the experience and would not hesitate to recommend Fred's to anyone else.
19:30 01 Mar 19
Andy arrived on time and boy were we glad. Our house was 63° with our fireplace, stove and space heater running. Money is tight and this expense could not be too much. I said something like, be good to me and I will have you over for dinner. Andy rolled around my dirty floor testing this and that, then he look at me with a huge grin and said, "I will have steak, this is going to be cheap!" TG for Fred's! Andy could have gotten me to pay much more and I would not have known it was just clearing a sensor. Then Andy told me to create more air flow and opened ceiling vents I could not reach. He explained if I utilized my gas furnace instead of heat pump would also help me save money. Again, if your plumbing hurtin don't call ___, instead call Fred. Fred's Heating and Air owners, managers and staff thank you for fixing my furnace, but more so thank you for touching my heart. Brightest blessings. Shiela Bywaters
21:42 22 Feb 19
We have used Fred’s for many years and have always had great experience with their techs and service. Strong recommend.
01:39 16 Feb 19
I've had the pleasure of working closely with Fred's on a frequent basis for about two years now. This is a quality business that you can trust. Good people doing quality work!
16:40 31 Jan 19
Great, fast, and affordable service. My furnace was on the fritz during the coldest day of the year and they sent someone out (who was very nice and knowledgeable) and got it fixed right away. Would recommend!
21:32 11 Jan 19
Miguel was great. Very thorough and explained along the way and when work was completed.
15:16 08 Jan 19
Service guy was Awesome. Super nice. He explained everything to me as he was servicing my furnace. Much better service from Fred's then past companies I have used.
23:41 12 Nov 18
Fred's Heating and Air,they came out on Friday November 8th 2018 and was back out on Monday November 12th 2018 The job was to put in a furnace and they did,it was done with efficiently. The two men that came out were very polite and answered all questions that we had. Thanks for a job well done. 🙂
21:52 05 Nov 18
This is our first season with Fred's and I was very impressed with the service we received from Miguel. He was professional, well informed and fixed a chronic problem that several other companies were unable or unwilling to take the time to resolve.
03:04 05 Nov 18
This is an overdue shout out to Fred’s. We were considering a split unit earlier this Summer to cool our 2nd floor when Melissa offered an alternate solution. She scheduled a tech who spent over an hour with us, as he went up to the attic to figure out what was going on and later patiently explained to us what the issues might be. We had in the past sought help to fix our 2nd floor cooling issue, and none of companies bothered to go look at the attic. And the two techs who later showed up to install the furnace and to fix the attic issues were courteous and professional. They even fixed a hole in the wall left by a previous contractor. THANK YOU, Fred’s!
16:25 26 Oct 18
The crew was extremely professional throughout the entire process. From meeting at my home to provide several price options, to the very well thought out install, to the final sweeping of the area. I would, and already have, recommend Fred's Heating and Air to others.
20:12 17 Oct 18
We’ve used Fred’s Heating and Air for a number of years for all of our heating/air needs. We’ve always gotten good service. Employees are polite and on time. It’s easy to make appointments and the service is good. We will continue to use them and I always recommend them.
02:49 06 Oct 18
I’ve used Fred’s since purchasing my home in Jan 2018. They’ve helped me with furnace and humidifier issues, successfully and satisfactorily solving my problems with professionalism and fair pricing.
00:01 05 Oct 18
Installers Bryan and Dakota were great. They arrived early, completed a Furnace and A/C unit replacement install, were efficient and cleaned up everything. Thank you!
21:35 28 Sep 18
Once we decided on the equipment that we were wanting installed, they were quick to get everything installed and working! From the salesman to the installers, everyone was so polite and great at answering all of our questions! I would recommend them to everyone!
02:23 28 Sep 18
Very attentive and responsive sales and installation team. Couldn’t be happier with the professionalism and friendliness. Competitive price! Will use again for installs and service.
21:10 25 Sep 18
We have used Fred’s Heating and Air for many years and they always do a great job. We’ve used others in the past and we were never satisfied with their service. Fred’s technicians are so thorough, knowledgeable and kind. We recommend Fred’s.
19:11 19 Sep 18
Quick response time, very fair pricing, professional installation. Service techs were great to work with and did a superb job. We couldn't be happier with the results.
19:59 24 Aug 18
22:48 20 Aug 18
Very professional, showed up on time and finished the job early!
22:10 17 Aug 18
16:08 13 Aug 18
Excellent service! The two men that came out had to wait for me to get back from dropping kids off at school. They didn't complain, they worked hard and fast. Would highly recommend Fred's!!!
20:32 03 Aug 18
Called as soon as they opened on a Friday morning and they were able to get a technician out the same afternoon. Andy made this a very smooth and easy fix while providing education on my ac unit. Thank you! I would highly recommend Fred’s.
15:51 25 Jul 18
Techs were prompt and efficient
22:14 20 Jul 18
We appreciate the honesty and professionalism of the salesman who visited with us prior to the installation. We had several companies out to give an estimate for the work that needed to be done and found the first company was pushy and overpriced tremendously!The service team worked hard the entire time here and verified our consent with work while here so there were surprises. They wore booties so things were not tracked in. Very professional and courteous.Big Fred’s is a name we have and will continue to trust. Thank you!!!
Jeff and Delayne Samek
01:36 12 Jul 18
AC went out on Sunday before the 4th of July. Called 5 companies, only 3 answered, only 2 could set up an appointment in the next 24 hours, and this place was the earliest appointment. On top of this, they tried to initially help me through my AC troubles on the phone to see if it was something I could do myself. When that didn't work, Andy from Fred's was at my house the next morning to fix everything. On top of this, Andy taught me a lot about my unit and what was happening. He replaced my capacitor and conducted all final checks within an hour. I truly appreciated his candor with prices and letting me know what the choices were before just fixing something and sending me a bill. Highly recommend based on my experience.
00:28 11 Jul 18
Fred's staff that installed my air conditioner and furnace did an excellent job and the staff was very accommodating to make the installation to my satisfaction when the existing Freon lines were too small. I would recommend Fred's to others. Dan Boyer
21:38 03 Jul 18
16:37 03 Jul 18
21:44 02 Jul 18
They were on time, efficient and cleaned up area after they finished.
21:27 26 Jun 18
Another company gave the astronomical estimate of $2100 to replace a part or $10,000 to replace my entire geothermal unit. (They also charged me an insane amount for a visit and coolant.) John, our technician from Fred’s, took the time to carefully examine our unit, explain the pros and cons of replacement, repair, etc. and found the likely culprit. It was a simple fix and we are now loyal customers. Definitely getting on a maintenance plan tomorrow and telling all my friend’s to use Fred’s. They are honest, reasonable, and honest. I couldn’t recommend them more!!!
17:51 26 Jun 18
Very friendly and on time, no mess, work was very professional. Easy to work with and great service.
01:32 26 Jun 18
From sales to installation Fred's was perfect.
21:54 21 Jun 18
Fast and friendly service. Nothing like a new trane!
Amber A. Morrow
15:21 21 Jun 18
Fred’s heating and air, especially Matt and Marcus, were exceptional to work with in fixing our heat exchanger. While most companies were wanting 12-18k to replace our furnace and ac, these gentlemen found a way to fix our furnace for under $500. We will continue to use their services because of their honesty.
00:54 21 Jun 18
I needed Saturday service which is not easy to find. I tried several companies and most made me feel like they didn't even want the work. Fred's had a can-do attitude and Matt provided excellent service. Will definitely use Fred's again.
18:15 18 Jun 18
Had Fred's replace our AC and furnace after getting several bids. Fred's approach and the quality of Trane equipment couldn't be passed up. They were able to get it done quickly and did a fantastic job!
22:59 15 Jun 18
Outstanding. Fair pricing and high end quality. I cast a wide net when replacing my AC and Fred’s was the best value in town.
15:32 12 Jun 18
Fred’s came to our rescue on a Saturday and promptly had a new air condition installed by Tuesday.
22:51 06 Jun 18
21:25 21 May 18
After purchasing a furnace, AC, water heater from Service One, and having a unbelievably negative experience I decided to call Fred's to do the first year of maintenance.Bradey came out. He was great. He not only did all the maintenance, I just mentioned in conversation we had a room upstairs that is always hot. I also mentioned after service one installed my NEST thermostat they couldn't show me how to use it to turn on just the fan. To my surprise Bradey did know how, and it was really simple. On top of that, Bradey turned up the speed on my blower from 400cfm to 450cfm and now I can feel more air flow in the room upstairs. I will be using Fred's from hear on out. Thank you Bradey.
17:01 21 May 18
Excellant service and Nate was very informative and courtious
22:03 18 May 18
18:41 14 May 18
I will definitely be recommending Fred's to other people. There was a miscommunication on the date but they switched things around and got a tech to our home today. Could not of asked for better customer service and the tech was very fast and very informative.
20:57 20 Apr 18
My wife and I just bought our first home and needed a new a/c unit. We looked at a few other local companies and Fred's was by far the best. They have really fair prices and Kelly & Blake did an awesome job! I'm definitely a life-long customer and will trust them with all my heating & air needs.
12:27 12 Apr 18
14:22 11 Apr 18
I recently purchased a home that included a newer Trane heating system that I was unfamiliar with and needed to make sure the system was in good working order. Andy C. at Fred's was friendly and knowledgeable, giving me pointers on all the ins-and outs of my heating system, while being thorough in cleaning/servicing the furnace. And he showed up on time. I would recommend Fred's to anyone needing assistance with their furnace.
19:09 30 Mar 18
15:34 26 Feb 18
Outstanding. Service. Professionals.Nate called in before coming in, showed up a little early, which is awesome, and was a resolute professional throughout the service inspection.The man is a true teacher, providing great advice throughout our conversation about how I can ensure my heating and air units are are properly maintained.Thank you!
01:32 14 Feb 18
This was without a doubt the best repair/maintenance experience I have ever had. Nate was awesome! Fred's already had a great reputation with our family, but his service was even better than what we expected. He got our furnace working again and cleaned out and got the humidifier working. He was friendly, knowledgeable, personable, and patient with my two kids running around screaming and a lot of questions being asked. We are glad we got a service plan and will definitely renew, and will be promoters of Fred's service overall and Nate individually.
P. Drew Laughlin
17:43 12 Feb 18
Mikey provided great service. He was honest, thorough and told us everything he was doing so there were no surprises. Went out of his way to make sure we were taken care of. We highly recommend Fred's and Mikey.
02:55 06 Feb 18
We had a competitor try twice to find the problem and all they wanted to do was sell us a new furnace. Andy assured us that we didn't need to replace a 6 year old furnace. Andy was courteous and professional. He found the problem and made the proper repair. Andy is a dedicated professional. Thank you Fred's heating and air for sending us a real knowledgeable technician.
22:22 19 Jan 18
We had an issue with our furnace stuttering to start. Our furnace always started but we did not want it to go out and leave us without heat so we called Fred's to have them check it out. Fred's services my business unit and they have always been good to work with. Nate the service technician showed up on time and after doing diagnostic checks of the furnace and seeing everything looking good he wanted to check the exhaust outside. Outside he found a large wasps nest that was blocking the exhaust. He was able to break that up and remove the nest Allowing the furnace to register normal pressures, fixing the Stutter. Thanks Nate!
01:05 13 Jan 18
Nate answered all of our questions. He was very friendly. He deserves a raise for being such a good Service Pro!!
23:40 27 Oct 17
Did a outstanding job.
18:21 18 Oct 17
the serviceman from Fred's Heating and Air (Mikey S) arrived on time for the furnace check-up on time and was very professional. He was able to explain the details of his inspection and provided good information and advice on the proper cleaning of the electronic filter elements between check-ups. He was courteous at all times during the visit and did a thorough job of servicing our furnace.
01:55 14 Oct 17
These guys are awesome! Our service tech that came out was polite, knowledgeable and honest. He came out and quickly figured out what was going on and took care of our issue after talking with us. I've dealt with other contractors who will try and up-sell and gouge you for every nickel and dime- that not what Fred's does. Strongly recommend to anyone looking for an HVAC contractor.
16:06 30 Aug 17
14:59 25 Jul 17
Shane was very nice,respectful and on time. they found the problem with my ac unit
00:41 20 Jul 17
Matt did a great job, fixed our AC fast, no BS 'problems' or excess charges. We'll definitely use them again!
19:38 10 Jul 17
Fixed the fried wiring up right away, clearly discussed what parts were worn and should be replace and those that could wait. Very informative and helpful.
02:57 20 Jun 17
Shane was on time, courteous and efficient. He had to deliver some not so great news about our a/c unit but we knew there was a problem.
21:52 15 Jun 17
Called first thing Tuesday when air quit. Fred's Heating and Air scheduled for Wednesday afternoon. All other Heating and Air companies first available was end of day Friday ! Shane called ahead, arrived on time, was polite and very quick getting the unit working again. Will definitely use Fred's again 😀 Relaxing in a cool, comfortable home again thanks to Fred's and Shane
23:02 14 Jun 17
Our AC quit working in the middle of a 95 degree heat week after we moved a thermostat by ourselves (DIY gone wrong). Everyone else said they couldn't squeeze us in until the next week. Fred's came the day after and the technician Andy was absolutely phenomenal. Fred's was reasonably priced and most importantly has top notch customer service!
02:52 27 May 17
I needed a second opinion on my furnace after a different Omaha furnace company "inspected" it because it that wasn't consistently starting and they claimed it needed a new gas valve and circuit board (approximately a $1,600 repair). Literally minutes before Andy with Fred's arrived (and he called 30 minutes before he arrived), I cleaned the flame sensor off and the furnace began working normally. Even though it was currently working at that moment, Andy thoughtfully listened to me describe the history of the problem and asked pertinent questions. Then he inspected the furnace very thoroughly, testing possible components (gas valve, circuit board, thermostat, high limit sensor, pressure sensor, the temps generated upstream and downstream, etc). He verified that everything was working as it should. He did find a small fuse was slightly loose and a wire behind the thermostat was pinched. Like I said, he was very thorough. He was polite and explained his entire troubleshooting thought-process to me. In the end, the furnace works, I will always call Fred's Heating and Air for my AC/furnace issues, and I will refer everyone to them.
16:18 09 Mar 17
We had Fred's install a whole home humidifier to our home this fall as we have installed wood flooring throughout the upstairs of our home. We are aware that these humidifiers are installed to your furnace and work only when your furnace is running. Since it has been installed the humidity in our home never goes above 33%. We called them to have them come out and check the unit. The guy came out, looked at it and said it is working fine but if you don't keep your furnace at above 70 degrees it won't work well. We do not keep our home that warm at all and never have. Okay, we can take that but then he goes on to say that since there was nothing wrong he has to charge us a $99 service fee. Really, he was there for less than 10 minutes and basically did nothing. The unit is still under warranty. When the humidifier was installed we felt the installer was rude but let that one go, won't let this one go. Basically, $99 to be told we have to keep our house hot. Will never use them again.
10:05 02 Mar 17
Andy did an outstanding job helping me over the phone and when he came to service my furnace. Andy and Jordan were both very professional and I would recommend them to everyone. Great job!If there is a need for new equipment I will be calling Fred's.Thanks again.
04:03 23 Feb 17
15:14 20 Feb 17
I recently switched companies for heating and air for my home system. I decided on Fred's and am extremely happy I did. My tech Andy and his partner Jordan (who was in training) were really professional and didn't try to tell me something is wrong when it isnt. I am all about honesty and integrity. I will definitely stay with Freds Heating and Air and suggest them to people who are looking for a great company to go with. Andy and Jordan were very knowledgeable and polite. Thanks Andy and Jordan.
22:12 06 Jan 17
The experience I had with Fred's was top notch from the time I made the call until my serviceman left. Andy was very professional and explained everything to me so that it was easy to understand. I felt like he was teaching me what was going on so that I could make a better decision instead of feeling pressured to spend more on unnecessary repairs. A+ service. I will call again when I need to and I will recommend.
14:53 05 Dec 16
Mikey arrived on time, was courteous and did a great job.
16:17 16 Nov 16
The service technician, Mikey, was very nice, polite, knowledgeable, efficient and thorough. Overall he did an excellent job in servicing my heat pump and furnace thus making sure they will work correctly this upcoming winter season.
15:11 14 Nov 16
19:42 03 Nov 16
Mikey from FREDS HEATING AND AIR was very professional and courteous. He called before he came and arrived at the predesignated time. He changed the filters and checked everything else. Have always had good service from FREDS for probably over 20 years now. Highly recommend.
00:13 02 Nov 16
I purchased a new heating and air conditioner I was very pleased with the entire trans action. The sales person, installers, and start up service man. A job well done.
17:32 01 Nov 16
Nate did an excellent job. On time, professional and thorough. I always appreciate the fine service I get from Fred's. over 25 years of the same high quality.
19:59 31 Oct 16
Mikey did a great job. He did the job quickly and efficiently
01:56 28 Oct 16
Mikey was professional, fast, and friendly.
20:01 10 Oct 16
As always, a great experience with the company. This includes from the time I placed the service call to the actual visit. The visit was for routine winter maintenance. I was given a 3 hour time frame of when they would come out and gave me a call prior to arriving. The technician, Mikey, as at my home within 10 minutes of his call. I had some questions about my thermostat and he clarified everything in detail for me. After he was done servicing the furnace, he took the time to go over the thermostat again to make sure he had answered all my questions. He was very friendly and courteous I really like it when the company sends me an e-mail reminder to schedule a seasonal appointment. I really appreciate that! Great service and great employees! Would highly recommend!
16:19 30 Sep 16
Came on time did everything well explained what was done
15:02 20 Sep 16
22:20 07 Jul 16
Called early in the week to verify the date they were coming out. When no one showed on the "scheduled" date I got the lame excuse that they had me down for different day. Will not bother with them again.
18:45 05 Jul 16
We inherited Fred's, so to speak, when we purchased our home in 2009. They'd installed a nice large Trane unit with the previous owner. We've always been very pleased, and today is no different. While we enjoyed a beautiful cool front the last couple days, yesterday it started warming up again and we were shocked to find warm air coming out of our vents when we turned the AC on as it was heating up outside! Luckily, it did not get very hot so we suffered thru most of the night until the temps outside cooled off sometime after midnight. Sean arrived around 915am this morning and proceeded to access the situation. I couldn't stick around as long as he needed to fix the entire issue, but I knew from the moment I met him I could trust to leave him in our home so I could get back to work. Went home at lunch to check on the pup and cat, and the house is gloriously cool again. Thanks so much to Sean and the team at Fred's, we truly appreciate all of you!!!
18:09 28 Jun 16
I owned a home that was roughly 14 years old so I knew things were close to getting at the end of their life. I was referred to Fred's by a realtor friend, as I knew my furnace was broke. I googled prices to see what I was looking at and was bracing myself for the worst. Fred's came out and assessed the situation, knew I needed a new furnace, had a salesman out that very day to pick which unit, and installed all in a very short turn around. The price was nowhere near as expensive as what I had googled, and the job was done quickly and efficiently.Fast forward to this spring and of course my A/C is running terribly. I call Fred's out and they have someone show up the very next day to look at it. Instead of selling me on a whole new unit (which he probably could have done as i'll need one eventually) he sold me on the cheapest option "to see if we can fix it for a few years and see just how bad the leak is". Fixed it and it's running great now.They have been extremely fair and competitively priced both times i've worked with them and their technicians don't try to oversell you or get you in something you don't need.
23:19 24 Jun 16
Tech was on time, very professional, and promptly had my mini split system air con running again. Very happy with price. Would recommend 100%.
19:46 11 Jun 16
Make sure to ask for a supervisor to show up and service the unit. We have had technicians tell us something different each time we had our regular warrantied service and it has resulted in a machine that went un-serviced and only cleaned for 5+ years. One technician left the house with the house blowing cool air only for it to turn to warm air within minutes. Ridiculous.
13:26 07 Jun 16
Matt (the tech) was on time and already knew what was wrong from what I had called in. Checked everything out and found the problem quickly. Didn't have the exact part we needed but got one close to at least get us back up and running and is coming back out to finish it up. (It was after hours so getting the part was going to be a pain and a longer wait- my system is much older than most in my area). He also gave me the rundown of my current system and told me what issues I was going to have next. He didn't in a way that was purely informative and wasn't feeling like an upswell, etc. I would highly recommend Fred's. I will probably need a new unit in 3-5 and this will be the first place I call.
04:26 01 Jun 16
I would strongly recommend Fred's Heating and Air. Coming off Memorial Day weekend and a string of hot days our AC decided to stop working and we were concerned that would be a difficult and expensive repair. We contacted Fred's and from the moment we first spoke we knew we were in good hands. They were committed to making sure we were taken care of, did their best to schedule a time that would work well for us, were prompt, professional and did a great job of making sure we were taken care of. Top shelf customer service and we were blown away by the experience. Thank you Fred's for taking great care of our family...you won us over and we are Fred's customers for life.
19:38 31 May 16
Andy C. from Fred's Heating and Air was very friendly and helpful today for the annual air conditioning check! He was very thorough and went over everything. Thanks Andy for being a great representative for your company!
Lisa's Art Studio
14:02 05 May 16
As always, it is reassuring to have an expert look at your furnace or air conditioner at the start of the winter or summer season. The technicians at Fre's are always polite and efficient and I am comfortable having them in my home. Andy C was such a nice young man. He even moved all my art boxes to get to the furnace equipment. This is why we have been with Frd's for over 39 years and will continue to do so for 30 more!
14:31 20 Feb 16
Great company, great service! Have used them many times over the past year and they are always quick and reliable.
21:54 11 Feb 16
Great service, great technician Andy! Honest, trustworthy and quality!
20:11 07 Dec 15
Andrew A. Was very friendly,efficient, was able to identify the problem and explain it to me in a way I could easily understand! We have a 4 month old so it's very important to resolve in a timely manner which they accomplished. Highly recommend Fred's Heating and Air!
21:16 04 Dec 15
Fred's Heating and Air is extremely professional and has outstanding customer service. I would highly recommend them to any friends or family as they actually care about their customers and complete services in a timely manner.
22:24 30 Nov 15
Very professional! Arrived at the expected time, explained in detail all service work being performed and cleaned up after himself.
17:35 24 Nov 15
Andrew was the tech who serviced our furnace. It wasn't turning on this fall, the blower worked but gas wasn't igniting. Andrew quickly diagnosed that there was a clog preventing the furnace from igniting. He removed the clog and the furnace is back in working order. Great service, friendly tech. Reliable company.
18:48 20 Nov 15
Quick and efficient. Andy came and took care of the work and even took the extra time to clean the outside coils just in case it wasn't done last time.
21:36 14 Nov 15
Andy C did a great job and explained everything that he accomplished.
13:07 13 Nov 15
Jason has been here twice now --- and both times - he was fantastic --- polite - courteous - knowledgeable - professional ---- and most importantly -- he did the job right!No rush jobs --- was able to answer questions --- and offer advice.I recommend Fred's Heating and Air. They do back their word. They genuinely care about the service they provide.
00:00 12 Nov 15
Great service. Never had a problem with Fred's. When they installed my system 6 or so years ago they were cheaper by 10k for the exact same high efficiency system. There annual service is spot on. Service guy knows what he is doing.
18:18 02 Nov 15
We had Fred's out to service our furnaces for winter today. Andrew A. was very nice and did a fantastic job.
13:53 31 Oct 15
I have had a service contract with Fred's for 5+ years and they have always provided rock solid service for my home. I highly recommend them for all your HVAC needs.
15:54 21 Oct 15
I have been a customer for 7 years and am completely satisfied with Fred's service, pricing and the company's philosophy. I have a service contract so Fred's maintains my furnace and air pump twice a year. They also respond immediately to emergencies. The service reps are always pleasant, professional, on time and focused. Rick S. did the routine maintenance today and was excellent. I bought my furnace and heat pump unit from Fred's and was satisfied with that experience, too.