18:17 22 Nov 22
Very nice.... very quiet..... very new....
20:38 16 Nov 22
HIGHLY RECOMMENDEDWe had Fred's install a new furnace and ac unit. We are seriously happy with the Trane equipment. Everyone that we worked with from Fred's was courteous and professional. We needed to tile the basement floor, so they gave us four days between the tear out and the new installation. The installers did excellent work and cleaned up the whole area.The cost was very competitive and they took care of registering the equipment with the manufacturer and filing for the OPPD rebate.We will use them for any HVAC needs from now on.
17:29 01 Nov 22
Melissa was amazing to work with. She listen to what we wanted and ensured we got what we needed. New Furnace and air conditioner was top quality. The installation team was very professional. We will never use anyone else...
05:32 10 Aug 22
Chris came out to my house and was so very good!! Friendly, thorough, and just awesome. This was my first time using Fred’s and it most certainly won’t be my last! Happy to have my cold AC back working tonight! 🙂 Loved dealing with Chris and not someone trying to sell you something. He was personable and honest. Thank you for an easy, smooth experience!!!
18:46 08 Aug 22
Jim did a fantastic job! He was on time even on a Sunday!! My AC stopped working and not one other company could would be able to get to me. But, Jim did!! He was excellent and repaired my AC and cleaned my AC unit. Thanks Jim! I appreciate your hard work and dedication to helping people.Sharon
03:24 07 Aug 22
Jose is a rockstar. Only one of 4 local companies that offer 24/7 service that actually called me back on Saturday evening. Thank you.
07:17 27 Jul 22
I called on Saturday to schedule an appointment for assistance with installing a Nest thermostat. They were able to fit me in 3 days later on Tuesday which was great. I advised the person over the phone that it was a Nest Gen 3 thermostat that I needed assistance with and she stated they charge $120 per hour plus any additional materials that may be needed once on site, which was also fine and sounded reasonable.Fast forward to Tuesday and within 5 minutes of being here, the nice gentleman informed me that Nest thermostats don't support 3 stage heating systems. While he was in his van charging my card for $120, I quickly located Nest's Pro Installer instructions online where they clearly detail out exactly how to install the thermostat on a 3 stage heat pump with emergency/auxiliary heating + 2 stage cooling system within just a couple minutes. I asked the gentleman about this when he returned to the house with my credit card and he suggested I call another HVAC company that specializes in Nest thermostats. I completely understand needing to be paid for work performed, even if it wasn't the desired outcome, but this complete waste of money could've been avoided had the person that scheduled the appointment just told me up front that they don't know how to install Nest thermostats.Having used Fred's for several other services, I thought I would've gotten better service than this. I wouldn't have minded calling another company had I known up front that it was going to cost me $120 just to be told that they don't know how to install Nest thermostats. The fact that an inexperienced person such as myself was able to find clear instructions and do the work myself within about 30 minutes should tell you that you should just stick to core HVAC system work if you're going to use this company as it appears anything other than the most basic thermostats are not their forte (which is OK, but just tell people this before scheduling an appointment and charging them $120).
10:06 20 Jul 22
Outstanding service. Extremely responsive and collaborative. Great communication. Professional work. Great price.
00:13 06 Jul 22
Called at 7:30AM and Fred's had my system up and running before noon on what turned out to become a 99F day. And for a reasonable price.Knowledgable technician had the issue diagnosed within the first few minutes. And none of the usual sales pitches about needing to replace our old HVAC system.I know who I will be calling when we decide to upgrade to something more efficient. Thanks!
00:15 15 Jun 22
Excellent and timely service. Will absolutely useFred's again!
21:26 14 Jun 22
Fast , courteous, very professional.
20:37 14 Jun 22
During the record high heat on June 13, 2022, our a/c went out. The Fred's servicer on call came to our house at 9 pm and fixed our unit and we were up and running by 10 pm. We were grateful that they had the parts on the truck and were so responsive. Thank you Fred's team - GREAT JOB
Sara Cathinia Hansen
15:16 14 Jun 22
Fred's Heating and Air was awesome! It was the first day of a projected week long heatwave and our AC stopped working. They were very responsive and were able to get someone out in just a few hours. Ryan was great and he answered all of my questions. He figured out the issue and fixed it on the spot! Super happy and will definitely use Fred's again. 👍
19:27 04 Jun 22
Service tap was very professional and started in one area and was able to walk us through our entire house to show areas that we can improve on efficiencies and why RAC was not working. He took the time to explain versus just try to run off to his next appointment I would recommend these individuals for the company to anyone. And would also do a commentary response if needed for advertising
14:49 02 Jun 22
Very friendly, professional and helpful ! We have used Fred’s Heating and Air for years and they are always excellent! Thank you!
19:20 28 May 22
Super nice and professional. Arrived quickly and made sure everything was checked and back up and running asap. Great service!
23:59 20 May 22
Routine maintenance. Andy did a great job, helped with a close duct. Thanks very much!
23:28 18 May 22
On time. Professional. Good with the pets
19:18 13 May 22
Paid $571 up front for 3 years a/c system and heating maintenance. I phoned them today May 13th, and asked when they will be coming around to service the a/c as the temperatures have been in the 90’s. They told me that they won’t be scheduling maintenance until after June 20th.It turns out that Freds will gladly take your money off of you, but they cannot be bothered to pick up the phone to schedule the maintenance that you have paid for and consequently you are placed on the back burner.I’ve been using Freds for 16 years now and this is how they treat you.
16:01 12 May 22
The technician was friendly and the job was completed to my satisfaction.
14:51 12 May 22
Friendly, fast, economical, honest. Just what your looking for in service.
18:35 28 Mar 22
Excellent, prompt service. Technician diagnosed problem quickly, and was very clear about my options. Highly recommended.
17:39 22 Nov 21
My wife and I have used Fred's Heating for many years and have never been disappointed. Service is dependable and costs fair. There has even been some times the tech went beyond the standard list of tasks and did them simply because it was the right thing to do.
15:07 22 Nov 21
Fred's Heating and Air is a top notch company with very knowledgeable and qualified service technicians and sales employees. After being told by a competitor company I needed to repair two parts in my furnace or replace the furnace due to its age, I called three companies to come for estimates for replacements. Fred's Heating and Air sent Melissa, a very knowledgeable sales rep, who explained how the different parts of the furnace work & the most important features of purchasing a new one. Fortunately, their company offers a free second opinion from a service technician if you have a quote for repairs from another company. Dan was the best service technician I have had at my home over the years. He demonstrated, explained and educated me on the normal range of meter readings all the while checking the components of my furnace. He determined I did not need to replace the parts the first company told me that I needed to replace. He told me my furnace was at a gold star level for the age of it. I will be definitely switching my maintenance plan to Fred's Heating and Air as well as keeping them on board when the time comes for a replacement. Top quality company!!!! Highly recommend them for sales and service!
21:56 16 Nov 21
Excellent job by the tech, was very knowledgeable, polite, and patient. He explained everything he needed / wanted to do and explained any additional costs before he completed the work.
21:24 16 Nov 21
The tech was a fabulous person kind did a tremendous job
19:54 16 Nov 21
The tech was very informative about what he was doing and acted in a very professional manner. They were able to get the part needed and install it the next day. Great customer service & very reasonably priced!
15:49 09 Nov 21
Brad was very professional, courteous and punctual. Would have him back to perform our seasonal tune-ups without hesitation.
17:03 02 Nov 21
Very pleased with Fred’s! Have been using them for years. Excellent communication and service.
15:01 26 Oct 21
Very professional, kind and gave us extra time in explanation of service on furnace and humidifier. Would definitely recommend Dan and Fred’s Htg/AC
14:23 19 Oct 21
Very polite and respectful
03:30 19 Oct 21
Fred personally assessed our heating/air needs and had his technicians out the next week to replace both of our almost 20 year old units. The technicians were on time, friendly, experts who efficiently installed two new AC's and two new furnaces in just two working days along with new thermostats. We are so happy with how Fred's team paid such attention to detail and that we are now running much more energy efficient! Thank you Fred and team!
16:18 15 Oct 21
Technician who performed my maintenance services was very professional, knowledgeable, and courteous.
22:36 14 Oct 21
From start to finish, Fred's was professional and knowledgeable. We had our whole HVAC system replaced and are satisfied customers. Exemplary customer service. Melissa and crew... Thanks!
18:40 14 Oct 21
Quality, professional work. Always have good, customer oriented techs.
15:38 13 Oct 21
Fred's has consistently provided excellent maintenance service for my Trane equipment. The service techs are thorough. In the four years there have only been minor repairs compared to other companies that wanted to "sell" repairs. I fully recommend Fred's if you want long-term solid maintenance. The service tech today was Jose and Fred's should be bery proud to have him as an employee as he was very professional and competent. Thank You!
18:26 12 Oct 21
Always excellent service!
20:30 11 Oct 21
Technician was friendly, helpful, and was good to go over his inspection at the end. He also suggested something which might make things a bit better during the dry months.
20:51 17 Sep 21
Phenomenal customer service. Having dealt with a hand full of home service companies this year it was refreshing to deal with a company that actually takes care of their customers.
18:00 15 Sep 21
Dan was main service tech and Chris was with him. Dan was super knowledgeable and is a very awesome technician! They both were great and they treat their customers with respect! You can tell they like to work for Fred's--it shows in all they do!
21:25 28 Aug 21
Arrived on time and worked all day. Quiet and professional. Cleaned up well. Fan was louder than we expected so they slowed it down. Has been only 24 hours since the install, but so far everything is good.
05:03 24 Aug 21
Called them about 8am and they were out to the house by noon. Very nice and professional. They repaired our AC and got our house back down to temp within an hour. These guys are awesome and would definitely recommend. Service was much cheaper than expected. Thanks again!
16:00 19 Aug 21
They managed to get a tech here the same day I called. Jose was prompt, professional and knowledgeable. He had our AC fixed and cooling the house in no time,and at a reasonable cost. After the repair he went on to check out the rest of the unit which checked out okay. If needed we will use Freds again for sure!!
20:44 16 Aug 21
So far we are very pleased with Fred’s Heating and Air. They showed up on time, did a good job with the installation and even found a gas leak in my furnace that they fixed without additional cost (I forgot to tell them that we smelled gas ever so often and they found that leak on their own). I also really like their policy of not taking any payment up front. Payment is due one month after installation making sure the new system is working perfectly. No pressure (they did not tell us ten times that we had a massive freon leak in our old system like the “T” company did) and they put a better rated system in for $2,000 less.I would recommend Fred’s Heating and Air to anyone. Good folks!!!
17:13 29 Jul 21
Got us in quickly when ac stopped on a hot day, the tech was thorough and professional and pricing was fair. They’ll be our first call for our next hvac issue or service. Highly recommend.
00:34 26 Jul 21
I had some issues with another heating and air company in town that found where the leak in my AC was but did not fix it. I called them and they were actually able to come out that same day, fix the problem for about 1/2 the price the other place was going to charge me. Very happy about the service and professionalism here. Thank you very much!!!
15:54 03 Jul 21
The blower motor went out on my furnace last night so at 8am this morning I called Fred's. They actually had a guy out here around 8:30 and it was fixed and he was gone by 9:30.couldnt be happier and the price was even a little lower than I expected. Thanks Fred's 😊
21:14 30 Jun 21
Our furnace had reached its breaking point, but it's a big expense so we dragged our feet a bit. We called Fred's twice -- a year apart!-- before we were ready to pull the trigger. The salesman was great, matter of fact, answered all our questions, not at all pushy. The install went off well, the techs were very respectful of COVID precautions and leaving the area tidy when they left. Have had no problems with our new thermostat or furnace.
22:52 20 Jun 21
They got to me pretty fast. Didn't pressure me. But do need a new unit😭
12:38 18 Jun 21
Professional and kind with great communication skills. Always timely. Will continue to use their services and recommend to any who ask!
19:29 26 May 21
We had a great experience from beginning to end. Consultation was low pressure and very informative. Installation process was timely and professional. Would highly recommend Fred’s to others.
20:32 14 May 21
We recently used Fred's for a complete HVAC replacement. After meeting with 4 other HVAC contractors Fre'd gave us the best price by a pretty fair amount. Dave Melcher our sales associate was extremely professional, and answered any and all questions we had. He explained the things we didn't need and did not try to upsell anything. What a great experience, one of the best large purchases I we have made in a long time.
19:55 11 May 21
Very good customer service the guys came in and got it done quickly and put everything back in the backyard and basement I would recommend them if you need heating and air conditioning
10:39 06 May 21
Fred’s heating and air installed my new furnace,AC and thermostat in a quick and timely manner. Dave was easy to work with and explained everything we wanted to know. The installers were professional and respectful. We would definitely recommend Fred’s!
22:20 02 May 21
5 star. Great job Dan! Thanks for explaining my ac issues to me. I will continue to use you in the future.
13:54 24 Apr 21
Had a new AC and heating unit installed. Overall pleased with the work done however they did not re light the pilot light in my water heater after finishing the work. Not sure if this is common practice but heads up as my water heater has been giving me fits now.
15:19 16 Apr 21
Technician Andy came out to commission the system. He was extremely knowledgeable, positive, and professional. He made sure to answer all my questions and did so in an understandable way. Highest possible recommendation.
22:01 05 Mar 21
The entire staff has been amazing from start to finish. Very quick service with a smile always.
17:10 11 Feb 21
Jim was a knowledgeable technician.. figured out the furnace problem within minutes!! My bill was so affordable I will definitely use Fred’s again!! Thank you
22:41 10 Feb 21
Our Heater failed on a Monday Morning. Shortly after 9 we were visited by one of Fred's repairmen. He said the blower motor had failed. Our decision was to replace the entire system since it was 36 years old. The new heater was installed 2 days later in less than 6 hours. This was extremely important since we are in the midst of an extremely cold spell with even colder temps coming this weekend..Several days of below zero temps. The outdoor portion of the A/C will be installed once we have some warming temps and the ground thaws just a bit. My wife and I are totally pleased with everything so far. Bob and Connie
18:04 02 Feb 21
Absolutely professional, prompt, and on time. I will call Freds again! Rusty the service tech receives A++! Thanks
01:16 30 Jan 21
We’ve used Fred’s Heating and Air for a number of years for all of our heating/air needs. We’ve always gotten good service. Employees are polite and on time. It’s easy to make appointments and the service is good. We will continue to use them and I always recommend them. Our furnace recently broke and they arrived to fix it within a couple of hours. We needed a new furnace and they replaced it quickly. Would highly recommend.
00:29 14 Jan 21
Fred's has always been fantastic to us, great customer service, on time and fairly priced. Can't recommend them enough!
01:23 13 Jan 21
Fred's is one of my favorite business to work with because they always are prompt, courteous, and friendly when they arrive, and they always go the extra mile to make things right even if it's not their fault. My thermostat failed and they tried to work with the manufacturer to claim it under warranty. They weren't successful but were able to find a spare of the same version (it was discontinued anyways), charged me just the labor, and ensured I'd be covered for the next 10 years from the manufacturer. But what keeps me loyal is their honesty and transparency. I value that.
02:04 04 Jan 21
Really appreciated they did not try to up sell me on a new furnace but only replaced the blower motor and got us back up and running.Thanks
19:38 02 Jan 21
Mike did an excellent job and took care of a problem motor quickly. Helpful and friendly. We will be using them in the future.
23:00 31 Dec 20
Christmas Eve I called burton heating and air to fix my furnace. Instead of fixing my furnace they wanted me to buy a new one for around $15000 While burton was at my house the furnace started working again so I told them no thank you. About a week later on New Year’s Eve my furnace quit on me again. A friend recommend that I call Fred’s. I did and instead of coming out to sell me something. There tech worked on finding the problem. Im not kidding when I tell you the burton tech twice the age as the tech form Fred’s just looked at my unit a then tried to sell me a new furnace. I told the Fred tech everything the burton tech had told me and in about 30min the Fred tech look through everything and had cleaned my condensation line and got my furnace running again. That’s right! Burton tried to sell me a $15,000 new furnace. When all that was wrong was a gucky line. Thank you Fred’s!!!
17:57 31 Dec 20
I highly recommend Fred's. We've used them in the past for a new AC unit and then, after waking up at 5 AM on New Year's Eve to a cold house, I called them again. Very friendly and professional gentleman answered at 5:15 in the morning....had a technician at our house by 10:15. David was great... professional and courteous as well. Diagnosed things quickly and had it running in no time. Huge relief since it was in the teens outside and I was concerned about pipes, etc. Thank you, Fred's!
22:16 30 Dec 20
My HVAC technician Michael was professional and personable. Answered all of my questions happily. Very satisfied customer. I will call Fred's again next time and ask for Michael.