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Reviews

Sharon Strong
Sharon Strong
18:46 08 Aug 22
Jim did a fantastic job! He was on time even on a Sunday!! My AC stopped working and not one other company could would be able to get to me. But, Jim did!! He was excellent and repaired my AC and cleaned my AC unit. Thanks Jim! I appreciate your hard work and dedication to helping people.Sharon
Josh Meyer
Josh Meyer
03:24 07 Aug 22
Jose is a rockstar. Only one of 4 local companies that offer 24/7 service that actually called me back on Saturday evening. Thank you.
Joshua Barker
Joshua Barker
07:17 27 Jul 22
I called on Saturday to schedule an appointment for assistance with installing a Nest thermostat. They were able to fit me in 3 days later on Tuesday which was great. I advised the person over the phone that it was a Nest Gen 3 thermostat that I needed assistance with and she stated they charge $120 per hour plus any additional materials that may be needed once on site, which was also fine and sounded reasonable.Fast forward to Tuesday and within 5 minutes of being here, the nice gentleman informed me that Nest thermostats don't support 3 stage heating systems. While he was in his van charging my card for $120, I quickly located Nest's Pro Installer instructions online where they clearly detail out exactly how to install the thermostat on a 3 stage heat pump with emergency/auxiliary heating + 2 stage cooling system within just a couple minutes. I asked the gentleman about this when he returned to the house with my credit card and he suggested I call another HVAC company that specializes in Nest thermostats. I completely understand needing to be paid for work performed, even if it wasn't the desired outcome, but this complete waste of money could've been avoided had the person that scheduled the appointment just told me up front that they don't know how to install Nest thermostats.Having used Fred's for several other services, I thought I would've gotten better service than this. I wouldn't have minded calling another company had I known up front that it was going to cost me $120 just to be told that they don't know how to install Nest thermostats. The fact that an inexperienced person such as myself was able to find clear instructions and do the work myself within about 30 minutes should tell you that you should just stick to core HVAC system work if you're going to use this company as it appears anything other than the most basic thermostats are not their forte (which is OK, but just tell people this before scheduling an appointment and charging them $120).
Graham Warden
Graham Warden
10:06 20 Jul 22
Outstanding service. Extremely responsive and collaborative. Great communication. Professional work. Great price.
Paul E
Paul E
00:13 06 Jul 22
Called at 7:30AM and Fred's had my system up and running before noon on what turned out to become a 99F day. And for a reasonable price.Knowledgable technician had the issue diagnosed within the first few minutes. And none of the usual sales pitches about needing to replace our old HVAC system.I know who I will be calling when we decide to upgrade to something more efficient. Thanks!
Simi Jacobs
Simi Jacobs
00:38 29 Jun 22
Rebecca Mahr
Rebecca Mahr
03:03 22 Jun 22
JoAnn Bernady
JoAnn Bernady
00:15 15 Jun 22
Excellent and timely service. Will absolutely useFred's again!
Marcy Rowe
Marcy Rowe
21:26 14 Jun 22
Fast , courteous, very professional.
nancy heckart
nancy heckart
20:37 14 Jun 22
During the record high heat on June 13, 2022, our a/c went out. The Fred's servicer on call came to our house at 9 pm and fixed our unit and we were up and running by 10 pm. We were grateful that they had the parts on the truck and were so responsive. Thank you Fred's team - GREAT JOB
Sara Cathinia Hansen
Sara Cathinia Hansen
15:16 14 Jun 22
Fred's Heating and Air was awesome! It was the first day of a projected week long heatwave and our AC stopped working. They were very responsive and were able to get someone out in just a few hours. Ryan was great and he answered all of my questions. He figured out the issue and fixed it on the spot! Super happy and will definitely use Fred's again. 👍
Ken Roth
Ken Roth
17:48 09 Jun 22
Alex LeGrand
Alex LeGrand
19:48 04 Jun 22
Andy Stine
Andy Stine
19:27 04 Jun 22
Service tap was very professional and started in one area and was able to walk us through our entire house to show areas that we can improve on efficiencies and why RAC was not working. He took the time to explain versus just try to run off to his next appointment I would recommend these individuals for the company to anyone. And would also do a commentary response if needed for advertising
Mary Suhr
Mary Suhr
14:49 02 Jun 22
Very friendly, professional and helpful ! We have used Fred’s Heating and Air for years and they are always excellent! Thank you!
Brandon Witcraft
Brandon Witcraft
19:20 28 May 22
Super nice and professional. Arrived quickly and made sure everything was checked and back up and running asap. Great service!
Rachel Hanover
Rachel Hanover
18:02 25 May 22
Joe Lichtenberg
Joe Lichtenberg
13:49 22 May 22
Sue Smith
Sue Smith
23:59 20 May 22
Routine maintenance. Andy did a great job, helped with a close duct. Thanks very much!
westfairful
westfairful
19:58 19 May 22
John Vann
John Vann
23:28 18 May 22
On time. Professional. Good with the pets
Peter Wilson
Peter Wilson
19:18 13 May 22
Paid $571 up front for 3 years a/c system and heating maintenance. I phoned them today May 13th, and asked when they will be coming around to service the a/c as the temperatures have been in the 90’s. They told me that they won’t be scheduling maintenance until after June 20th.It turns out that Freds will gladly take your money off of you, but they cannot be bothered to pick up the phone to schedule the maintenance that you have paid for and consequently you are placed on the back burner.I’ve been using Freds for 16 years now and this is how they treat you.
Susan Wiggins
Susan Wiggins
16:13 13 May 22
Andrew Schulz
Andrew Schulz
18:05 12 May 22
Monica Sudds
Monica Sudds
16:01 12 May 22
The technician was friendly and the job was completed to my satisfaction.
DDS
DDS
14:51 12 May 22
Friendly, fast, economical, honest. Just what your looking for in service.
Tom Henkelman
Tom Henkelman
02:40 10 May 22
Bruce McCorkindale
Bruce McCorkindale
18:35 28 Mar 22
Excellent, prompt service. Technician diagnosed problem quickly, and was very clear about my options. Highly recommended.
Chelsey Greer
Chelsey Greer
19:03 15 Mar 22
Mindy Cloet
Mindy Cloet
00:11 03 Feb 22
Caryl Larsen
Caryl Larsen
21:42 22 Nov 21
Bill Wilson
Bill Wilson
17:39 22 Nov 21
My wife and I have used Fred's Heating for many years and have never been disappointed. Service is dependable and costs fair. There has even been some times the tech went beyond the standard list of tasks and did them simply because it was the right thing to do.
Cindy Seier
Cindy Seier
15:07 22 Nov 21
Fred's Heating and Air is a top notch company with very knowledgeable and qualified service technicians and sales employees. After being told by a competitor company I needed to repair two parts in my furnace or replace the furnace due to its age, I called three companies to come for estimates for replacements. Fred's Heating and Air sent Melissa, a very knowledgeable sales rep, who explained how the different parts of the furnace work & the most important features of purchasing a new one. Fortunately, their company offers a free second opinion from a service technician if you have a quote for repairs from another company. Dan was the best service technician I have had at my home over the years. He demonstrated, explained and educated me on the normal range of meter readings all the while checking the components of my furnace. He determined I did not need to replace the parts the first company told me that I needed to replace. He told me my furnace was at a gold star level for the age of it. I will be definitely switching my maintenance plan to Fred's Heating and Air as well as keeping them on board when the time comes for a replacement. Top quality company!!!! Highly recommend them for sales and service!
Jean Hovorka
Jean Hovorka
21:56 16 Nov 21
Excellent job by the tech, was very knowledgeable, polite, and patient. He explained everything he needed / wanted to do and explained any additional costs before he completed the work.
Dennis Wheeler
Dennis Wheeler
21:24 16 Nov 21
The tech was a fabulous person kind did a tremendous job
Becky Treiber
Becky Treiber
19:54 16 Nov 21
The tech was very informative about what he was doing and acted in a very professional manner. They were able to get the part needed and install it the next day. Great customer service & very reasonably priced!
G P
G P
15:49 09 Nov 21
Brad was very professional, courteous and punctual. Would have him back to perform our seasonal tune-ups without hesitation.
Rick Belz
Rick Belz
12:07 06 Nov 21
Carrie Bertellotti
Carrie Bertellotti
17:03 02 Nov 21
Very pleased with Fred’s! Have been using them for years. Excellent communication and service.
Sam Servellon
Sam Servellon
18:24 01 Nov 21
colleen baum
colleen baum
15:01 26 Oct 21
Very professional, kind and gave us extra time in explanation of service on furnace and humidifier. Would definitely recommend Dan and Fred’s Htg/AC
chris dawson
chris dawson
19:54 22 Oct 21
Heather Lammers-Nelson
Heather Lammers-Nelson
15:35 19 Oct 21
Kathy Lange
Kathy Lange
14:23 19 Oct 21
Very polite and respectful
Kelli Buchanan
Kelli Buchanan
03:30 19 Oct 21
Fred personally assessed our heating/air needs and had his technicians out the next week to replace both of our almost 20 year old units. The technicians were on time, friendly, experts who efficiently installed two new AC's and two new furnaces in just two working days along with new thermostats. We are so happy with how Fred's team paid such attention to detail and that we are now running much more energy efficient! Thank you Fred and team!
Drew Butler
Drew Butler
17:52 18 Oct 21
Thomas Kucera
Thomas Kucera
16:18 15 Oct 21
Technician who performed my maintenance services was very professional, knowledgeable, and courteous.
Mike Malmstrom
Mike Malmstrom
22:36 14 Oct 21
From start to finish, Fred's was professional and knowledgeable. We had our whole HVAC system replaced and are satisfied customers. Exemplary customer service. Melissa and crew... Thanks!
David Bacon
David Bacon
18:40 14 Oct 21
Quality, professional work. Always have good, customer oriented techs.
WENDELL QUIST
WENDELL QUIST
14:54 14 Oct 21
Colin McDermott
Colin McDermott
17:32 13 Oct 21
Mark Grieb
Mark Grieb
15:38 13 Oct 21
Fred's has consistently provided excellent maintenance service for my Trane equipment. The service techs are thorough. In the four years there have only been minor repairs compared to other companies that wanted to "sell" repairs. I fully recommend Fred's if you want long-term solid maintenance. The service tech today was Jose and Fred's should be bery proud to have him as an employee as he was very professional and competent. Thank You!
Pool Addiction
Pool Addiction
02:03 13 Oct 21
Deborah Sieckmann
Deborah Sieckmann
18:26 12 Oct 21
Always excellent service!
David Z
David Z
14:45 12 Oct 21
Verla Harmston
Verla Harmston
20:30 11 Oct 21
Technician was friendly, helpful, and was good to go over his inspection at the end. He also suggested something which might make things a bit better during the dry months.
Dan Casebeer
Dan Casebeer
17:28 08 Oct 21
Pethum Rajapakse
Pethum Rajapakse
20:51 17 Sep 21
Phenomenal customer service. Having dealt with a hand full of home service companies this year it was refreshing to deal with a company that actually takes care of their customers.
Bridget Blum
Bridget Blum
18:00 15 Sep 21
Dan was main service tech and Chris was with him. Dan was super knowledgeable and is a very awesome technician! They both were great and they treat their customers with respect! You can tell they like to work for Fred's--it shows in all they do!
Chubecky Wise
Chubecky Wise
21:25 28 Aug 21
Arrived on time and worked all day. Quiet and professional. Cleaned up well. Fan was louder than we expected so they slowed it down. Has been only 24 hours since the install, but so far everything is good.
John Vornbrock
John Vornbrock
05:03 24 Aug 21
Called them about 8am and they were out to the house by noon. Very nice and professional. They repaired our AC and got our house back down to temp within an hour. These guys are awesome and would definitely recommend. Service was much cheaper than expected. Thanks again!
Andrew Shelby
Andrew Shelby
16:06 23 Aug 21
Shane Adams
Shane Adams
16:00 19 Aug 21
They managed to get a tech here the same day I called. Jose was prompt, professional and knowledgeable. He had our AC fixed and cooling the house in no time,and at a reasonable cost. After the repair he went on to check out the rest of the unit which checked out okay. If needed we will use Freds again for sure!!
L Nolder
L Nolder
20:44 16 Aug 21
So far we are very pleased with Fred’s Heating and Air. They showed up on time, did a good job with the installation and even found a gas leak in my furnace that they fixed without additional cost (I forgot to tell them that we smelled gas ever so often and they found that leak on their own). I also really like their policy of not taking any payment up front. Payment is due one month after installation making sure the new system is working perfectly. No pressure (they did not tell us ten times that we had a massive freon leak in our old system like the “T” company did) and they put a better rated system in for $2,000 less.I would recommend Fred’s Heating and Air to anyone. Good folks!!!
Lindsy Wyler
Lindsy Wyler
17:13 29 Jul 21
Got us in quickly when ac stopped on a hot day, the tech was thorough and professional and pricing was fair. They’ll be our first call for our next hvac issue or service. Highly recommend.
John Tiemann
John Tiemann
00:34 26 Jul 21
I had some issues with another heating and air company in town that found where the leak in my AC was but did not fix it. I called them and they were actually able to come out that same day, fix the problem for about 1/2 the price the other place was going to charge me. Very happy about the service and professionalism here. Thank you very much!!!
Steven Chesley
Steven Chesley
15:54 03 Jul 21
The blower motor went out on my furnace last night so at 8am this morning I called Fred's. They actually had a guy out here around 8:30 and it was fixed and he was gone by 9:30.couldnt be happier and the price was even a little lower than I expected. Thanks Fred's 😊
Lynn Sanchez
Lynn Sanchez
21:14 30 Jun 21
Our furnace had reached its breaking point, but it's a big expense so we dragged our feet a bit. We called Fred's twice -- a year apart!-- before we were ready to pull the trigger. The salesman was great, matter of fact, answered all our questions, not at all pushy. The install went off well, the techs were very respectful of COVID precautions and leaving the area tidy when they left. Have had no problems with our new thermostat or furnace.
Kat Farr
Kat Farr
22:52 20 Jun 21
They got to me pretty fast. Didn't pressure me. But do need a new unit😭
Bradi Berndt
Bradi Berndt
12:38 18 Jun 21
Professional and kind with great communication skills. Always timely. Will continue to use their services and recommend to any who ask!
Seth Allgire
Seth Allgire
19:29 26 May 21
We had a great experience from beginning to end. Consultation was low pressure and very informative. Installation process was timely and professional. Would highly recommend Fred’s to others.
Floyd Aites
Floyd Aites
20:32 14 May 21
We recently used Fred's for a complete HVAC replacement. After meeting with 4 other HVAC contractors Fre'd gave us the best price by a pretty fair amount. Dave Melcher our sales associate was extremely professional, and answered any and all questions we had. He explained the things we didn't need and did not try to upsell anything. What a great experience, one of the best large purchases I we have made in a long time.
Sheri Unruh
Sheri Unruh
19:55 11 May 21
Very good customer service the guys came in and got it done quickly and put everything back in the backyard and basement I would recommend them if you need heating and air conditioning
Bill Chapman
Bill Chapman
10:39 06 May 21
Fred’s heating and air installed my new furnace,AC and thermostat in a quick and timely manner. Dave was easy to work with and explained everything we wanted to know. The installers were professional and respectful. We would definitely recommend Fred’s!
Troy Hiller
Troy Hiller
22:20 02 May 21
5 star. Great job Dan! Thanks for explaining my ac issues to me. I will continue to use you in the future.
Ryan Isherwood
Ryan Isherwood
19:24 30 Apr 21
evan peterson
evan peterson
13:54 24 Apr 21
Had a new AC and heating unit installed. Overall pleased with the work done however they did not re light the pilot light in my water heater after finishing the work. Not sure if this is common practice but heads up as my water heater has been giving me fits now.
Justin Vala
Justin Vala
15:19 16 Apr 21
Technician Andy came out to commission the system. He was extremely knowledgeable, positive, and professional. He made sure to answer all my questions and did so in an understandable way. Highest possible recommendation.
Mikala Rezac
Mikala Rezac
22:01 05 Mar 21
The entire staff has been amazing from start to finish. Very quick service with a smile always.
Jason Kawa
Jason Kawa
14:50 05 Mar 21
TJ Weinandt
TJ Weinandt
18:17 14 Feb 21
Tracey Crocker
Tracey Crocker
17:10 11 Feb 21
Jim was a knowledgeable technician.. figured out the furnace problem within minutes!! My bill was so affordable I will definitely use Fred’s again!! Thank you
Robert Arndt
Robert Arndt
22:41 10 Feb 21
Our Heater failed on a Monday Morning. Shortly after 9 we were visited by one of Fred's repairmen. He said the blower motor had failed. Our decision was to replace the entire system since it was 36 years old. The new heater was installed 2 days later in less than 6 hours. This was extremely important since we are in the midst of an extremely cold spell with even colder temps coming this weekend..Several days of below zero temps. The outdoor portion of the A/C will be installed once we have some warming temps and the ground thaws just a bit. My wife and I are totally pleased with everything so far. Bob and Connie
Jason Richardson
Jason Richardson
18:04 02 Feb 21
Absolutely professional, prompt, and on time. I will call Freds again! Rusty the service tech receives A++! Thanks
Jennifer Misbach
Jennifer Misbach
01:16 30 Jan 21
We’ve used Fred’s Heating and Air for a number of years for all of our heating/air needs. We’ve always gotten good service. Employees are polite and on time. It’s easy to make appointments and the service is good. We will continue to use them and I always recommend them. Our furnace recently broke and they arrived to fix it within a couple of hours. We needed a new furnace and they replaced it quickly. Would highly recommend.
Dan Owen
Dan Owen
00:29 14 Jan 21
Fred's has always been fantastic to us, great customer service, on time and fairly priced. Can't recommend them enough!
Andrew Ochsner
Andrew Ochsner
01:23 13 Jan 21
Fred's is one of my favorite business to work with because they always are prompt, courteous, and friendly when they arrive, and they always go the extra mile to make things right even if it's not their fault. My thermostat failed and they tried to work with the manufacturer to claim it under warranty. They weren't successful but were able to find a spare of the same version (it was discontinued anyways), charged me just the labor, and ensured I'd be covered for the next 10 years from the manufacturer. But what keeps me loyal is their honesty and transparency. I value that.
Timothy Bowen
Timothy Bowen
17:43 12 Jan 21
Bob Snyder
Bob Snyder
02:04 04 Jan 21
Really appreciated they did not try to up sell me on a new furnace but only replaced the blower motor and got us back up and running.Thanks
Casey Wilson
Casey Wilson
19:38 02 Jan 21
Mike did an excellent job and took care of a problem motor quickly. Helpful and friendly. We will be using them in the future.
mp ham
mp ham
18:53 02 Jan 21
Calin Rusel
Calin Rusel
23:00 31 Dec 20
Christmas Eve I called burton heating and air to fix my furnace. Instead of fixing my furnace they wanted me to buy a new one for around $15000 While burton was at my house the furnace started working again so I told them no thank you. About a week later on New Year’s Eve my furnace quit on me again. A friend recommend that I call Fred’s. I did and instead of coming out to sell me something. There tech worked on finding the problem. Im not kidding when I tell you the burton tech twice the age as the tech form Fred’s just looked at my unit a then tried to sell me a new furnace. I told the Fred tech everything the burton tech had told me and in about 30min the Fred tech look through everything and had cleaned my condensation line and got my furnace running again. That’s right! Burton tried to sell me a $15,000 new furnace. When all that was wrong was a gucky line. Thank you Fred’s!!!
Tom Niemann
Tom Niemann
17:57 31 Dec 20
I highly recommend Fred's. We've used them in the past for a new AC unit and then, after waking up at 5 AM on New Year's Eve to a cold house, I called them again. Very friendly and professional gentleman answered at 5:15 in the morning....had a technician at our house by 10:15. David was great... professional and courteous as well. Diagnosed things quickly and had it running in no time. Huge relief since it was in the teens outside and I was concerned about pipes, etc. Thank you, Fred's!
Savage Grammy
Savage Grammy
22:16 30 Dec 20
My HVAC technician Michael was professional and personable. Answered all of my questions happily. Very satisfied customer. I will call Fred's again next time and ask for Michael.
Taylor Bier
Taylor Bier
20:41 30 Dec 20
Lauren Kestel
Lauren Kestel
19:12 30 Dec 20
dfgh xrt33
dfgh xrt33
20:06 23 Dec 20
Good service thanks
Ann Petersen
Ann Petersen
20:14 22 Dec 20
Virgil Setterlund
Virgil Setterlund
18:29 18 Dec 20
On 12/11/20, Mike from Fred's came out regarding a possible issue with our humidifier. He was polite, articulate and very knowing his business, explaining and answering all my questions. He was the best service tech we have ever had at our house in the past 25-26 years.
Sylvester Orsi
Sylvester Orsi
15:34 18 Dec 20
Kathleen Steenson
Kathleen Steenson
22:32 16 Dec 20
Balanced heating system
Jill Johnson
Jill Johnson
21:37 16 Dec 20
Edel-Mark Valdez
Edel-Mark Valdez
21:07 15 Dec 20
Looked at the vent that was having an issue. Confirmed that it was not blowing air. Told me that he couldn't do anything else unless I rip out my ceiling. Collected the "diagnostic fee". Did not tell me anything I already didn't know.
Everett Thiles
Everett Thiles
09:57 10 Dec 20
Todd Kozelichki
Todd Kozelichki
00:35 02 Dec 20
Robbie Osterman
Robbie Osterman
22:22 17 Nov 20
Freds performed routine matinence on my furnace earlier this month. Upon inspecting the unit later, I saw that there was water under the furnace. Michael came back out and took a look at the unit. He showed me what he was looking for and was very informative. Michael called ahead of time to make sure I was home and to let me know that he was on his way. Very professional and knowlegable. I would definately use them again in the future.
Claire Brubaker
Claire Brubaker
15:07 17 Nov 20
The technician was prompt and knowledgeable, and wore a mask! Would definitely recommend
Jo Gary
Jo Gary
03:38 13 Nov 20
Michael Luther
Michael Luther
15:50 30 Oct 20
The installers are very knowledgeable and gave us a great install.Very nice young men!
Brian Frodermann
Brian Frodermann
03:33 27 Oct 20
Great customer service from start to finish! We first had their repair technician come out for our AC. He recharged the system but explained the potential for a leak and possible next steps. When our AC went out again a couple months later it was clear we needed a new one. We gathered quotes from three different vendors. All were good but Fred's stood out among them (price and customer service). They installed two days later and we had cool air flowing before a weekend with out of town guests and 90 degree temperatures. Will definitely recommend them to anyone!
Stefanie Emrich
Stefanie Emrich
19:41 23 Oct 20
Nina Swanson
Nina Swanson
20:13 20 Oct 20
Very professional and courteous. Routine maintenance, planning for the spring season. NO PRESSURE sales. Have used in the past and have been very pleased!
Khurshed Ismoilov
Khurshed Ismoilov
22:20 16 Oct 20
Thank you so much! Great service, highly recommend.
Annette Ludeman
Annette Ludeman
15:02 13 Oct 20
Fred’s Heating came when they said they would. They addressed my concerns thoroughly. I have their annual contract for Spring and Fall maintenance which gives me some confidence that I’m not going to have a bad surprise on a hot or cold day when I need my HVAC. I would highly recommend them.
Nancy West
Nancy West
19:57 12 Oct 20
We have tried other company's, not one of them have ever compared to Fred's. By far the most professional.
Melissa Chapman
Melissa Chapman
22:56 11 Oct 20
Professional and easy to work with from start to finish. This is the second furnace I've purchased through Fred's ( different home ) I highly recommend them.
K A
K A
10:51 06 Oct 20
Always friendly and professional techs. They go through their findings without trying to sell you additional products or services. I like the honesty.
D Bottger
D Bottger
21:30 02 Oct 20
Fred's has been our heating and air company of choice for almost 20 years. The reason is the technicians are all very professional and highly qualified. If there are repairs needed, they present options and no pressure to upsale.
Bill Cornell
Bill Cornell
01:01 01 Oct 20
Kate Cornell
Kate Cornell
22:34 30 Sep 20
Kelly was on time, professional, and the new heating system is wonderful! We love Fred's!
Aaron Perkons
Aaron Perkons
20:58 28 Sep 20
These guys were great! They were on time, professional and could tell they were very knowledgeable. It is all so much more quiet and efficient. Good price for a whole system replacement. I couldn't be happier with my decision to go with Fred's!
Ashley’s Tantrum
Ashley’s Tantrum
11:47 17 Sep 20
Fred's showed up on time and wearing a mask. They were very professional, they tolerated and worked around my crazy dogs. They showed me how to use my new thermostat and cleaned everything up when the installation was complete. VERY highly recommend!
David Richt
David Richt
18:21 15 Sep 20
Tom Haller
Tom Haller
15:36 14 Sep 20
heather jo
heather jo
21:21 06 Sep 20
Sue Gold
Sue Gold
18:28 04 Sep 20
Fred’s is always great. From my first inquiry they have always done what they said they would, when they said they would, for the price they said they would. It is always a pleasure to work with them.
Len Swartz
Len Swartz
18:22 22 Aug 20
Quick response, even on a Saturday. Very friendly and professional technician. He also was great about explaining things. Very satisfied.
Travis Hoops
Travis Hoops
18:15 22 Aug 20
At about 6 PM on a Friday (high temp of 95 degrees), our AC quit cooling. We changed the filter inside, and hosed down the condenser outside. Still didn’t cool. We called Fred’s at 8:30 AM today. They had a tech come at 1 PM. He did a quick check of the unit inside, and didn’t see anything. When he got outside, he found that out capacitor had failed. Swapped it out in about 2 minutes, and then removed the failed super boost as well. He got everything restarted, and it’s immediately showing a 15 degree delta in temperature. Works great. He came exactly when we expected him. He was in and out in less than 30 minutes. He was super professional and friendly. He didn’t try to sell us something we didn’t need or want. It’s not the first time we’ve used Fred’s, and it won’t be the last! Thanks!
Rachelle Hoops
Rachelle Hoops
18:10 22 Aug 20
Rose Bostwick
Rose Bostwick
20:37 19 Aug 20
Daniel Djameh
Daniel Djameh
19:21 18 Aug 20
Randle Scott
Randle Scott
02:59 18 Aug 20
Our “Comfort Club Savings Agreement” brought Miguel out on a routine check of our furnace and air conditioning heat pump unit. No one could be more competent, professional and provide great training tips for better performance of our system in both summer and winter environments. You can absolutely depend on Fred’s heating and air to keep your systems work at their peak performance. Ask for Miguel, he is the best!
Ken Gunnett
Ken Gunnett
05:49 15 Aug 20
I shopped a couple of the other big name dealers in Omaha, one never returned my calls and the other offered me a lessor system for more money. The people from Fred's didn't play silly games with the price, even after lowering it three times the other estimate was still higher than Fred's. The workers were right on time, and finished a couple hours earlier than I expected. Fred's replaced my a/c and heater and installed a new thermostat.
Mary Lorraine
Mary Lorraine
17:28 11 Aug 20
Melissa the sales rep was wonderful. She came out gave us three options and the price for each on the spot. No other company did that. Then she emailed the quote again when she got back into the office. The two young man that came to install were polite, professional and efficient. And we love our new Trane air conditioning. It is so much quieter and does a great job of keeping our second story cool. I would highly recommend Fred’s heating and air.
Kurt Mackie
Kurt Mackie
15:09 11 Aug 20
Amanda LaPuzza
Amanda LaPuzza
14:01 31 Jul 20
We have a service contract with Fred’s and have used their services since we bought our first home back in 2004. The service techs are always friendly, professional and on time.
Dan Hamlett
Dan Hamlett
15:17 30 Jul 20
Great experience, fast and professional.
Cynthia Paley
Cynthia Paley
18:46 29 Jul 20
Andy came today in the assigned appointment slot and quickly found the problem and added coolant. Now it is cool and I liked working with Fred’s HVAC. They are nice people!
Stephanie Applebee
Stephanie Applebee
23:05 23 Jul 20
I can’t say enough good things about the technician that came out to give me a second opinion on my old AC unit, the saleswoman that came out to give me the estimate, and the installation guys. Everyone was awesome and did a thorough and professional job.
Lucy Goneau
Lucy Goneau
16:00 21 Jul 20
I think Andy did an excellent job and he gave me great news! I had another a/c company come out yesterday who pretty much told me I should replace both my air conditioner and furnace. The cost was more than I could afford. Andy cleaned my a/c and it was working fine. The furnace also checked out ok. Andy gave me the great news! I'm so happy and will call Fred's every year for check. Thank you, Andy!
Tamara Giitter
Tamara Giitter
18:10 20 Jul 20
Peter Alvestad
Peter Alvestad
14:04 18 Jul 20
Called about or air conditioner on a Saturday and they were here to fix it within an hour. Technician explained the problem and was able to fix it it immediately. Great service. Thank you so much.
Keith B
Keith B
21:04 17 Jul 20
AC went out the first day we moved in from out of state.Our home warranty company offered less than stellar service, taking 2 days to send someone out. When they did, we were told it needed a new system, could not even be repaired temporarily and, they need authorization from warranty company . That might take 2 weeks “due to Covid19”. Might be another 2-4 to get the equipment (!!!)We have no contacts here, so I read the reviews and found Fred’s.I called and spoke to Kelcie who said she could have someone here tomorrow. She then called back in 15 minutes and said a tech could be there in an hour!Mike showed up less than an hour later with a great attitude. He showed me every step, explained how it should work. He felt he could get the system operating and true to his word, 40 minutes later, I have cold air from my vents!Mike said he thought it looked good to go and it was not an emergency to replace it. He was a walking book of knowledge on AC and obviously loves his workRegardless that it may last another year or two, I requested a quote from Fred’s to replace the 20 year old system.Even though I have a warranty and they said they’ll replace it (eventually ) I’m going to get a bid from Fred’s to replace it on my dime, knowing the service and quality will be far superior to what I’ll get from the warranty vendor and process .Great experience.
Ben Lewis
Ben Lewis
18:34 17 Jul 20
Mike did a fantastic job quickly identifying the problem and explaining thoroughly how to mitigate it in the future. I would HIGHLY recommend this company over competitors.
Beth Hofmeister
Beth Hofmeister
18:06 17 Jul 20
Rusty was AWESOME!!! He was early and performed a repair with lightning speed.
Ben Thompson
Ben Thompson
15:51 17 Jul 20
Quick response time, great service and communicated well. Rusty was fantastic
Steve Wagner
Steve Wagner
21:53 15 Jul 20
Stacey Vandertook
Stacey Vandertook
22:55 13 Jul 20
Guy was so old he has no clue what he was doing, messed up our ac worst then it was never would I recommend to anyone he kept coming up with things when he kept messing them up when it was running okay now not running period after we had Fred's look at it.
Kay Morley
Kay Morley
21:29 13 Jul 20
Everyone I spoke with was kind, helpful and caring. The Receptionist got me immediate help when my AC blew out and was arking. Freds came within an hour. Sales Representative Dave Melcher came and gave me options and brochures to help me choose a replacement. He scheduled my installation and installers arrived the morning as scheduled. Kelly and Blake worked well and hard to get my AC working. Kelly explained how it works and answered all my questions. I asked about slab that was under old Heat Pump if I could keep and use at bottom of my deck steps. Blake went the extra mile by putting it at steps end and leveling it so I would not fall. Everyone was professional, kind and I felt cared for. Thanks to all who helped me.
Holly Nielsen
Holly Nielsen
23:29 04 Jul 20
Rusty made an emergency call for us on the 4th of July. He was very quick and efficient! I highly recommend Fred's Heating and Air!
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