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Our People

The People at Fred's Heating and Air Make the Difference

A Team Committed to Making Every First-Time Customer A Lifetime Customer

We know that satisfied customers have been, and will continue to be, the secret to our success. Our commitment to quality service is carried out by our professional staff at all levels. Our ultimate goal is to keep you comfortable and confident from your first contact with one of our Customer Service Representatives all the way to the end of any work we may do for you. Fred’s is family owned, and we shine a light on the fact that good old fashioned quality customer service has to be at the core of everything we do. Call us for any and all of your heating and cooling needs in the Omaha and Council Bluffs area. We even offer a free second opinion if you are in the need of a major repair or replacement. We look forward to keeping you comfortable!

Perfecting Our Craft


Our commitment to continuing education for every field service representative keeps us on the cutting edge of HVAC service and installation practices. Every one of our installers and technicians attends dozens of hours of continuing education classes every year. This helps to ensure that when we come to your home or business, you’ll be dealing with a qualified representative ready to solve your comfort problems.

NATE (North American Technician Excellence)

See What Our Team Can Do For You!


Brent Mischke – Residential Installation Manager
Amber Mandel – Lead Dispatcher/CSR
Melissa Besch – Comfort Advisor
Dave Melcher – Comfort Advisor
Scott Williams – Commercial Project Manager/Estimator
John Mahoney – Commercial Estimator/Project Manager
Marcus Richardson – Operations Manager
Katie Norton – Commercial Billing Specialist/CSR
Tom Witt – Internal Controller
Rachel Andresen – Residential Install Coordinator/CSR

Drew Dungan – Accounts Payable Specialist/CSR

Dan Pfeifer – Shop Manager / Metal Fabrication Specialist