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Our People

The People at Fred's Heating and Air Make the Difference

A Team Committed to Making Every First-Time Customer A Lifetime Customer

We know that satisfied customers have been, and will continue to be, the secret to our success. Our commitment to quality service is carried out by our professional staff at all levels. Our ultimate goal is to keep you comfortable and confident from your first contact with one of our Customer Service Representatives all the way to the end of any work we may do for you. Fred’s is family owned, and we shine a light on the fact that good old fashioned quality customer service has to be at the core of everything we do. Call us for any and all of your heating and cooling needs in the Omaha and Council Bluffs area. We even offer a free second opinion if you are in the need of a major repair or replacement. We look forward to keeping you comfortable!

Perfecting Our Craft


Our commitment to continuing education for every field service representative keeps us on the cutting edge of HVAC service and installation practices. Every one of our installers and technicians attends dozens of hours of continuing education classes every year. This helps to ensure that when we come to your home or business, you’ll be dealing with a qualified representative ready to solve your comfort problems.

NATE (North American Technician Excellence)

See What Our Team Can Do For You!


Erv Beiermann – Residential Installation Manager

With Fred’s since: 1991
Years of experience in HVAC: 30
Personal Quote: “I believe each customer deserves an honest repair at a fair price. My goal is to leave the customer’s house knowing that I treated them fair, solved their problems, and hopefully gained a long-time customer.”

Kelsea Ansell – Residential Install Coordinator/CSR

With Fred’s since: 2016
Years of experience in HVAC: 1
Personal Quote: “I really like helping people and it’s fun to work for a company that believes in awesome customer service.”

Melissa Besch – Certified Comfort Adviser

With Fred’s since: 2005
Years of experience in HVAC: 12
Personal Quote: “I think if you keep honesty and integrity at the core of all that you do, everything else will take care of itself.”

Dave Melcher – Certified Comfort Adviser

With Fred’s since: 2012
Years of experience in HVAC: 5
Personal Quote: “I pride myself on truly listening to each customer, carefully considering their unique comfort concerns, and how I can make their home more comfortable than it’s ever been.”

Scott Williams – Commercial Project Manager / Estimator

With Fred’s since: 1994
Years of experience in HVAC: 23
Personal Quote: “I strive to build a genuine relationship with each customer.”

John Mahoney – General Manager / Commercial Estimator / Project Manager

With Fred’s since: 1993
Years of experience in HVAC: 35
Personal Quote: “The success or failure of everything you do in life depends on how much time you devote.”

Marcus Richardson – Sales and Service Manager

With Fred’s since: 2012
Years of experience in HVAC: 5
Personal Quote: “My goal through every interaction is to make every first-time customer a lifetime customer. We push every day to balance HVAC expertise with unmatched customer care. That’s what keeps people coming back.”

Eulalia Lenaghan – Commercial Service Office Coordinator and Accounts Receivable

With Fred’s since: 2016
Years of experience in HVAC: 1
Personal Quote: “The customer always comes first. If you take genuinely good care of people, great things will happen.”

Clint Boatman – Internal Controller

With Fred’s since: 2014
Years of experience in HVAC: 3
Personal Quote: “We’re in the business of solving people’s problems. With this in mind, we strive to be the most professional, reliable, and referred HVAC company in the area.”

Mary Larsen – Lead Dispatcher

With Fred’s since: 2007
Years of experience in HVAC: 10
Personal Quote: “We take great care of our customers and I like working for a company that is focused on honest and ethical service.”

Robyn Wonder – Accounts Payable / CSR

With Fred’s since: 2017
Years of experience in HVAC: 1
Personal Quote: “My goal is to provide unmatched customer service and to show our customers that we really care about them.”

Dan Pfeifer – Shop Manager / Metal Fabrication Specialist

With Fred’s since: 2005
Years of experience in HVAC: 12
Personal Quote: “We work hard and focus on quality unlike any other shop in the area.”